Liaison - Bariatric

Mayo Clinic • Phoenix, AZ

3h

About The Position

Coordinates clinical and administrative support resources to ensure that Bariatric Intake Clinic (BIC) patients receive appropriate services. Manages special scheduling and new patient orientation to program/services for patients. Initiates and completes service recovery activities for escalated patient concerns as needed. Serves as administrative liaison and resource between providers, clinical support staff, and other departments. Liaison between the department leadership team, providers, clinical support staff, patients, families, etc., to ensure effective communication of operational priorities and initiatives. Serves as the primary general information resource for the Bariatric Intake Clinic.
Provides daily oversight for the operations of assigned areas including but not limited to: appointment scheduling; calendar and intake program coordination; insurance verification; and medical records management.
This is an intermediate level position that is responsible for resolving referral, precertification, and/or prior authorization to support insurance specific plan requirements for all commercial, government and other payers. Responsibilities may include pre-appointment insurance review (PAIR) and denials recovery functions. This may include processing of pre-certification and prior authorization for managed care and HMO accounts, as well as working assigned registration denials for government and non-government accounts. This role requires adherence to quality assurance guidelines as well as established productivity standards to support performance expectations.

Responsibilities

• Coordinates clinical and administrative support resources to ensure that Bariatric Intake Clinic (BIC) patients receive appropriate services.
• Manages special scheduling and new patient orientation to program/services for patients.
• Initiates and completes service recovery activities for escalated patient concerns as needed.
• Serves as administrative liaison and resource between providers, clinical support staff, and other departments.
• Liaison between the department leadership team, providers, clinical support staff, patients, families, etc., to ensure effective communication of operational priorities and initiatives.
• Serves as the primary general information resource for the Bariatric Intake Clinic.
• Provides daily oversight for the operations of assigned areas including but not limited to: appointment scheduling; calendar and intake program coordination; insurance verification; and medical records management.
• Resolving referral, precertification, and/or prior authorization to support insurance specific plan requirements for all commercial, government and other payers.
• Pre-appointment insurance review (PAIR) and denials recovery functions.
• Processing of pre-certification and prior authorization for managed care and HMO accounts, as well as working assigned registration denials for government and non-government accounts.
• Adherence to quality assurance guidelines as well as established productivity standards to support performance expectations.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees