Liaison - Bariatric

Mayo Clinic•Phoenix, AZ

About The Position

Liaison - Bariatric Coordinates clinical and administrative support resources to ensure that Bariatric Intake Clinic (BIC) patients receive appropriate services. Manages special scheduling and new patient orientation to program/services for patients. Initiates and completes service recovery activities for escalated patient concerns as needed. Serves as administrative liaison and resource between providers, clinical support staff, and other departments. Liaison between the department leadership team, providers, clinical support staff, patients, families, etc., to ensure effective communication of operational priorities and initiatives. Serves as the primary general information resource for the Bariatric Intake Clinic. Provides daily oversight for the operations of assigned areas including but not limited to: appointment scheduling; calendar and intake program coordination; insurance verification; and medical records management. This is an intermediate level position that is responsible for resolving referral, precertification, and/or prior authorization to support insurance specific plan requirements for all commercial, government and other payers. Responsibilities may include pre-appointment insurance review (PAIR) and denials recovery functions. This may include processing of pre-certification and prior authorization for managed care and HMO accounts, as well as working assigned registration denials for government and non-government accounts. This role requires adherence to quality assurance guidelines as well as established productivity standards to support performance expectations. Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Responsibilities

Coordinates clinical and administrative support resources to ensure that Bariatric Intake Clinic (BIC) patients receive appropriate services.
Manages special scheduling and new patient orientation to program/services for patients.
Initiates and completes service recovery activities for escalated patient concerns as needed.
Serves as administrative liaison and resource between providers, clinical support staff, and other departments.
Liaison between the department leadership team, providers, clinical support staff, patients, families, etc., to ensure effective communication of operational priorities and initiatives.
Serves as the primary general information resource for the Bariatric Intake Clinic.
Provides daily oversight for the operations of assigned areas including but not limited to: appointment scheduling; calendar and intake program coordination; insurance verification; and medical records management.
Resolving referral, precertification, and/or prior authorization to support insurance specific plan requirements for all commercial, government and other payers.
Pre-appointment insurance review (PAIR) and denials recovery functions.
Processing of pre-certification and prior authorization for managed care and HMO accounts, as well as working assigned registration denials for government and non-government accounts.
Adherence to quality assurance guidelines as well as established productivity standards to support performance expectations.