Liability Specialist

Glatfelter Insurance Group. • Berwyn, PA

1d • Onsite

About The Position

Glatfelter Insurance Group is seeking a
Liability Specialist
for our Glatfelter Claims Management team. Under minimal supervision, the specialist independently investigates, determines liability and/or compensability and adjusts employment, general, management, and patient handling liability claims with significant damages and/or exposures; manages regular diary of claims, including litigation, within limits of assigned authority. The specialist is accountable for accuracy and adequacy of loss and expense reserves, proper handling of coverage questions, prompt and equitable settlements on assigned claims to produce the most satisfactory result in accordance with claim policy, practice and procedure.

The specialist will also:

Demonstrate leadership in the claim file process.
Assist with the training and development of GCM associates.
Be responsible for customer satisfaction; seeks to provide the best claim service available in the marketplace.
Be responsible for accomplishing claims service and company standards in areas assigned by management.

This position is required to be onsite at our Berwyn, PA or York, PA office.

Requirements

• High School Diploma with five (5) years of experience handling complex and high exposure liability claims, or appropriate transferable concurrent experience in a related field. Industry designation(s) and field experience is a significant asset and is strongly preferred. Appropriate college degree is an advantage.
• Must have or obtain the AIC designation within three (3) years of hire.
• Must have or obtain appropriate licenses within an aggressive period of time. Maintains licenses by fulfilling state continuing education requirements.
• Must be technically advanced in claims, including an advanced knowledge of the legal process.
• Ability to read and interpret complex insurance policies and make appropriate decisions grounded on those interpretations.
• Teaching knowledge of complex insurance coverages and procedures.
• Highly advanced knowledge of GCM workflow and procedures and GIG products and services to be obtained on a fast-track basis.
• Advanced negotiation skills.
• Ability to communicate effectively, both orally and in writing.
• Must have or obtain a working knowledge of a PC and related departmental equipment, systems and software within an accelerated period of time.
• Must speak clearly and exhibit the ability to reason and impart information to others.
• Must be imaginative, innovative, self-motivated and able to make sound, rational decisions.
• Able to cope with constant interruptions while maintaining a high level of composure and concentration in difficult and complex situations.
• Uses analytical ability and independent judgment within guidelines established by management.
• Objective in identifying loss exposures and translating them to fair, equitable settlements.
• Advanced ability to compose letters and reports explaining complex issues.
• Must be able to independently prioritize daily tasks and manage one’s own time.
• Takes the initiative to continue professional development. Should have attained or be working on AEI Senior Claims Law Associate, or equivalent.
• Demonstrates leadership in team processes and contributes to improvements and the overall success of the assigned team to achieve unit, department and company goals.

Responsibilities

• Handles and/or monitors registration and coverage verification of claims.
• Handles and/or directs the investigation, negotiation and disposition of claims as the claim dictates within authority limits. Knows or finds out who to contact to get information needed.
• Checks extra sources or takes additional steps to obtain and verify information or resolve ambiguities. Demonstrates proficiency in developing targeted questions to obtain specific information when contacting and interviewing all involved parties.
• Evaluates claims and reserves claims within authority limits. Independently gathers documentation to evaluate damages.
• Settles claims promptly and equitably utilizing various settlement techniques such as ADR. Obtains releases.
• Authorizes and/or issues checks.
• Identifies and reviews potentially serious and complex cases with management; prepares and presents recommendations, including settlement versus defend-through-trial recommendations to coverage/reserve/settlement committees.
• Maintains a working diary system.
• Prepares reports for management, agents and bureaus as directed by management.
• Shares responsibility of selecting, monitoring and managing the network of independent vendors necessary to efficiently and effectively handle claims on a nationwide basis.
• Handles the timely assignment of independent vendors and assures efficient and cost-effective use of vendors.
• Shares responsibility of selecting, monitoring and managing outside legal providers for pre-litigation and litigation needs, and aggressively and effectively implements litigation management practices.
• Attends mediations, hearings and trials as assigned by management.
• Interprets and forms opinion on coverage. Considers positions of all interested parties within intent of policy and program.
• Issues coverage letters. Approval of coverage letters to be obtained as per procedures established by management.
• Informs claimant, insured or attorney of denial of liability and justifies denial when applicable.
• Ensures prompt and proper disposition of claims with assistance of a meaningful diary system.
• Recognizes, investigates and aggressively pursues recovery or contribution possibilities.
• Identifies claims with suspicious characteristics and manages fraud investigation.
• Reviews losses with reinsurance carrier as required.
• Represents GIG and GCM through continuous country-wide contact with insured, carriers, agents, claimants, attorneys, vendors, etc.
• Performs other duties as required by management.

Benefits

• In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.
• We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers.
• We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED