Liability Claims Adjuster II – Multi‑State (Remote)
About The Position
At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work® , and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day. We are seeking an experienced Multi‑Line Liability Claim Representative II to join our remote team. This role manages a multi‑account desk focused on Commercial Auto and Trucking liability claims across all jurisdictions except Alaska and Hawaii. You’ll handle property damage and bodily injury claims from first notice through resolution, applying strong investigative skills, sound judgment, and proactive communication to deliver exceptional service. This is a fully remote position, Monday through Friday. A valid adjuster license is required in all states except Alaska and Hawaii. Please note: This is a claims adjuster role, responsible for cradle‑to‑grave liability claim handling. It is not an HR, consulting, or employer‑side position.
Requirements
- Valid adjuster licenses in all jurisdictions except Alaska and Hawaii
- Experience handling property damage and bodily injury claims
- Strong communication and customer service skills.
- Excellent time‑management and organizational abilities.
- Ability to work independently in a remote setting with strong accountability.
- Proven analytical, negotiation, and decision‑making ability.
- Reliable, predictable attendance during business hours.
Nice To Haves
- Commercial Auto or Trucking liability experience.
- Litigation management experience.
- Associate degree or higher.
- Experience working within a TPA is helpful
Responsibilities
- Investigate, evaluate, and adjust multi‑line liability claims (property damage & bodily injury) in accordance with CCMSI standards and state requirements.
- Manage claims involving commercial vehicles, trucking exposures, and third‑party liability.
- Determine coverage, assess liability, and develop defensible claim strategies.
- Review medical, legal, and vendor invoices for accuracy and reasonableness; negotiate discrepancies as needed.
- Establish, monitor, and adjust reserves in alignment with exposure and authority guidelines.
- Negotiate settlements with claimants, attorneys, and representatives in accordance with client expectations.
- Engage, coordinate, and manage defense counsel or other external vendors when appropriate.
- Identify and pursue subrogation opportunities.
- Maintain detailed and timely claim documentation, diary management, and financial reporting.
- Support excess reporting requirements and client communication needs.
- Deliver consistent, high‑quality service with professionalism and integrity.
Benefits
- 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
- Comprehensive benefits : Medical, Dental, Vision, Life, and Disability Insurance
- Retirement plans : 401(k) and Employee Stock Ownership Plan (ESOP)
- Career growth : Internal training and advancement opportunities
- Culture : A supportive, team-based work environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
