Lexus Technology Consultant/Service Concierge

Lexus Carlsbad•Carlsbad, CA

About The Position

At Lexus Carlsbad, we're seeking a motivated individual to join our team as a Lexus Technology Consultant / Service Concierge. This entry-level position serves as a gateway to a rewarding career in automotive service, with the potential to advance into a Service Advisor role. You'll be the first point of contact for guests seeking assistance with their vehicle's technology and service needs, providing a unique opportunity to gain hands-on experience in the automotive service industry while delivering exceptional customer experiences. What We Offer: Excellent Culture Advancement opportunities!! Medical, Dental, and Vision Plan Company-paid Life Insurance 401(k) savings plan and matching program Paid Vacation Tuition Reimbursement

Requirements

High school diploma or equivalent; 1–2 years of automotive experience preferred.
Strong customer service skills with the ability to identify and address guest needs.
Excellent verbal and written communication skills, with attention to detail.
Proficiency in computer applications; experience with Reynolds and Reynolds software is a plus.
Valid driver’s license with a clean driving record, supported by insurance.
Alignment with company values: Integrity, Teamwork, Innovation, Respect, and Excellence.

Responsibilities

Assist guests with Lexus vehicle technology, providing demonstrations and troubleshooting support.
Manage incoming calls on the service hotline, addressing inquiries and scheduling appointments.
Support loaner desk operations, ensuring seamless vehicle transitions for guests.
Serve as a valet on the service drive when needed, ensuring timely and courteous service.
Provide shuttle services to guests as required.
Collaborate with Assistant Service Consultants to streamline service operations.
Develop expert-level knowledge of Lexus vehicle features and technology.
Troubleshoot and resolve customer concerns related to vehicle technology.
Maintain a professional appearance and adhere to company standards.
Perform other duties as assigned to support dealership operations.