Level II Support Technician, AVP

MUFG (DBA)•San Francisco, CA

56d•Hybrid

About The Position

Provide IT support to multiple sites in a territory or geographic region. Resolve incidents with PC, LAN/WAN, cloud, O365, Intune, Azure, server, hardware, software and business applications within the organization's computing environment. This position ranges from mid to senior level technician for all aspects of the job. The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Requirements

Requires technical knowledge and understanding of all the position requirements. Functions include but not limited to supporting Windows OS, MS Office/O365, Intune, Azure, Entra ID, MS Intune Manager, end user computing systems, hardware, software, application, MDF/IDF, VoIP, network, LAN, WAN, server, mobility, VDI and AVD.
Experience in troubleshooting, installation, system maintenance, incident management, change management, customer service and support.
Typically possesses a minimum of 3 to 5 years of relevant work experience.

Nice To Haves

Bachelor's Degree preferred or equivalent combination of education, training, and work experience
Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience

Responsibilities

Support and maintain computer systems, desktops, software, hardware, and applications for multiple site locations in an assigned region.
Administer, support, and deploy hybrid & cloud-based end user computing instances through Intune Admin Center, Azure Portal, and MS Entra ID.
Responsible for critical work and/or complex projects performed within a broader technical and business context.
Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning, video conference equipment, software, iOS, Android, and other products to deliver optimal performance.
Maintain ticketing queue with a focus on incident management, ticket prioritization, escalations and closing incidents within allotted SLA.
Provide technical advice, guidance, and training to end-user base.
Follow the Change, Release, Incident, and Problem Management policies.
Analyze and troubleshoot complex incidents.
Evaluate and implement solutions utilizing best practices.
Participate in project meetings and provide project related support including PC deployment, refresh, equipment upgrades and application deployment.
Collaborate with technology teams and business unit associates to ensure efficient operation of the organization's computing environment.