Level I Technical Support Specialist

Olea Kiosks Inc.•Cerritos, CA

6d•$24 - $26•Onsite

About The Position

As a Level I Technical Support Specialist, you’ll be the first line of contact for technical support inquiries, helping customers resolve issues and keeping our deployed kiosk solutions running smoothly. This role blends technical troubleshooting with proactive service, offering a great opportunity to grow your IT and customer support skills in a dynamic environment.

Requirements

High school diploma or equivalent
At least 6 months experience in customer service, help desk, or technical support
Familiarity with hardware/software troubleshooting
Basic proficiency with Windows, Microsoft Office, and CRM/ticketing systems
Strong communication and customer service skills
Ability to stay calm under pressure and manage time effectively
Attention to detail and strong documentation habits

Nice To Haves

CompTIA A+ or Network+ certification is a plus

Responsibilities

Respond to support requests via phone, email, and ticketing system
Troubleshoot basic hardware, software, and networking issues
Escalate unresolved cases to Level II Support or Field Service teams
Document and manage service tickets and resolutions
Provide support for kiosk operations and routine troubleshooting
Coordinate parts tracking and inventory for deployed hardware
Communicate service status updates to customers and internal teams
Contribute to internal documentation and knowledge base
Identify recurring issues and report trends
Offer internal IT support as needed
Participate in training and process improvements

Benefits

Competitive Pay — Starting at $24/hour.
Health Benefits — Medical, dental, and vision plans to keep you (and your family) healthy and happy.
Supplementary Benefits - Life, critical illness, hospitalization, accident, cancer, and pet insurance.
401(k) Retirement Plan — Start planning for your future with our company-sponsored 401(k) program.
Paid Time Off — Vacation days, sick time, and holidays to help you recharge and enjoy life outside of work.
Supportive Team Environment — We’re a family-owned company, and genuinely care about our employees and their families.
Opportunities to Grow — We love seeing our team members learn new skills, take on new challenges, and advance their careers.
Great Culture — We take our work seriously, but not ourselves. Expect lots of collaboration, plenty of laughs, and zero stuffy corporate nonsense.

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