Level I Technical Support Specialist
About The Position
Olea Kiosks Inc. is a leading designer and manufacturer of self-service kiosks for a wide range of industries, including healthcare, hospitality, QSR, and government. With a commitment to innovation, quality, and customer satisfaction, we deliver custom kiosk solutions that power better user experiences. At Olea, we're not just building kiosks — we're building the future of self-service technology. As a Level I Technical Support Specialist, you’ll be the first line of contact for technical support inquiries, helping customers resolve issues and keeping our deployed kiosk solutions running smoothly. This role blends technical troubleshooting with proactive service, offering a great opportunity to grow your IT and customer support skills in a dynamic environment. Your work ensures that our customers experience minimal downtime and maximum satisfaction with their Olea kiosks. By resolving issues efficiently and professionally, you help maintain the quality and reliability Olea is known for. At Olea, you’ll join a team that values innovation, collaboration, and continuous improvement. We’re a growing company with a strong vision, where every team member’s contributions make an impact. You’ll find opportunities to learn, grow, and advance in a supportive, tech-forward workplace.
Requirements
- High school diploma or equivalent
- At least 6 months experience in customer service, help desk, or technical support
- Familiarity with hardware/software troubleshooting
- Basic proficiency with Windows, Microsoft Office, and CRM/ticketing systems
- Strong communication and customer service skills
- Ability to stay calm under pressure and manage time effectively
- Attention to detail and strong documentation habits
Nice To Haves
- CompTIA A+ or Network+ certification is a plus
Responsibilities
- Respond to support requests via phone, email, and ticketing system
- Troubleshoot basic hardware, software, and networking issues
- Escalate unresolved cases to Level II Support or Field Service teams
- Document and manage service tickets and resolutions
- Provide support for kiosk operations and routine troubleshooting
- Coordinate parts tracking and inventory for deployed hardware
- Communicate service status updates to customers and internal teams
- Contribute to internal documentation and knowledge base
- Identify recurring issues and report trends
- Offer internal IT support as needed
- Participate in training and process improvements
Benefits
- Competitive Pay — Starting at $24/hour.
- Health Benefits — Medical, dental, and vision plans to keep you (and your family) healthy and happy.
- Supplementary Benefits - Life, critical illness, hospitalization, accident, cancer, and pet insurance.
- 401(k) Retirement Plan — Start planning for your future with our company-sponsored 401(k) program.
- Paid Time Off — Vacation days, sick time, and holidays to help you recharge and enjoy life outside of work.
- Supportive Team Environment — We’re a family-owned company, and genuinely care about our employees and their families.
- Opportunities to Grow — We love seeing our team members learn new skills, take on new challenges, and advance their careers.
- Great Culture — We take our work seriously, but not ourselves. Expect lots of collaboration, plenty of laughs, and zero stuffy corporate nonsense.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
