Level I Representative

State of North Carolina • Martin, NC

12h • Onsite

About The Position

Title IV, Part D of the Social Security Act, the Child Support Services Section within the Division of Social Services establishes administrative procedures and financial accountability for core services: 1) Location of the Non-Custodial Parent; 2) Establishment of Paternity; 3) Establishment of Support Obligation; 4) Collection of Support Payments; and 5) Enforcement of Support Obligation. There are four units of organization in the Central Office and the Administrative Specialist I position is located within Compliance and Support which is located at the Customer Support Call Center located in Martin County, NC. This role works in a fast‑paced, high‑volume call center, with a steady flow of incoming calls each day. The primary responsibilities of this position are to: --Provide accurate information to callers about their case(s) --Update demographic information in case records in the statewide Child Support System, ACTS (Automated Collection and Tracking System) --Provide basic participant website registration assistance --Generate ACTS documents for callers -- Explain notices, application process and fees for child support services -- Explain service timelines, wage withholding information, arrears balances and payment distribution information -- Provide appointment/hearing dates and times -- Document customer interactions in ACTS and notify responsible case managers

Requirements

• High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

Nice To Haves

• Experience working in a call center setting
• Skills demonstrated in customer service in an office or medical setting
• Data entry experience

Responsibilities

• Provide accurate information to callers about their case(s)
• Update demographic information in case records in the statewide Child Support System, ACTS (Automated Collection and Tracking System)
• Provide basic participant website registration assistance
• Generate ACTS documents for callers
• Explain notices, application process and fees for child support services
• Explain service timelines, wage withholding information, arrears balances and payment distribution information
• Provide appointment/hearing dates and times
• Document customer interactions in ACTS and notify responsible case managers

Benefits

• The State of North Carolina offers excellent comprehensive benefits.
• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• In addition, paid parental leave is available to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees