Level I Representative
About The Position
Title IV, Part D of the Social Security Act, the Child Support Services Section within the Division of Social Services establishes administrative procedures and financial accountability for core services: 1) Location of the Non-Custodial Parent; 2) Establishment of Paternity; 3) Establishment of Support Obligation; 4) Collection of Support Payments; and 5) Enforcement of Support Obligation. There are four units of organization in the Central Office and the Administrative Specialist I position is located within Compliance and Support which is located at the Customer Support Call Center located in Martin County, NC. This role works in a fast‑paced, high‑volume call center, with a steady flow of incoming calls each day. The primary responsibilities of this position are to: --Provide accurate information to callers about their case(s) --Update demographic information in case records in the statewide Child Support System, ACTS (Automated Collection and Tracking System) --Provide basic participant website registration assistance --Generate ACTS documents for callers -- Explain notices, application process and fees for child support services -- Explain service timelines, wage withholding information, arrears balances and payment distribution information -- Provide appointment/hearing dates and times -- Document customer interactions in ACTS and notify responsible case managers
Requirements
- High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.
Nice To Haves
- Experience working in a call center setting addressing callers needs
- Skills demonstrated in customer service in an office or medical setting
- Data entry experience
Responsibilities
- Provide accurate information to callers about their case(s)
- Update demographic information in case records in the statewide Child Support System, ACTS (Automated Collection and Tracking System)
- Provide basic participant website registration assistance
- Generate ACTS documents for callers
- Explain notices, application process and fees for child support services
- Explain service timelines, wage withholding information, arrears balances and payment distribution information
- Provide appointment/hearing dates and times
- Document customer interactions in ACTS and notify responsible case managers
Benefits
- Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
- Employees also receive paid vacation, sick, and community service leave.
- In addition, paid parental leave is available to eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
