Level 2 Technical Engineer

Pinnacle Treatment Brand • Mount Laurel Township, NJ

3d • $55,000 - $70,000

About The Position

As a Level 2 Technical Engineer (Level 2 Technical Support) you will work
independently while managing IT Workflows. You will support Pinnacle business
operations by serving as a technical advisor while delivering technical
solutions.

Requirements

• Associates Degree in Computer Science, Information Systems, or related field
• 3-5 years computer support, networking experience, or equivalent applicable work experience
• Travel: Can be up to 10% with possible overnights within the US

Nice To Haves

• Bachelor’s degree preferred

Responsibilities

• Primary L2 support for escalated issues from the L1 Service Desk team, which will include local and remote support. Document all troubleshooting and resolution steps using Pinnacle’s ITSM tool.
• Participates in IT projects and facility IT Infrastructure upgrades.
• Participates in the applications support activities.
• Administers end-user workstations and supports end-user activities using remote connection software.
• Investigates user problems and identifies root cause; determines possible remediation; tests and implements solutions and communications.
• Performs and/or oversees software and application testing, installation, and upgrades.
• Installs, configures, and maintains computer workstations, as well as other related equipment/devices/systems.
• Troubleshoot infrastructure issues such as firewalls, networks & VPNs. Additionally, support systems and applications to identify and correct malfunctions and other operational difficulties.
• Develops, documents, and conducts various training and instruction for system users on operating systems and other applications; assists users in maximizing use of networks and computing systems.
• Maintains confidentiality regarding the information being processed, stored, or accessed by the end-users on the network.
• Collaborates with IT staff as needed to drive results.
• Review IT system documents, preventive maintenance, and SOPs to ensure compliance.
• Develop support documentation and provide training to Service Desk team.
• Evening and weekend on call activities as necessary.
• Other duties as assigned.

Benefits

• 18 days PTO (Paid Time Off) + 8 paid Holidays
• 401k with company match
• Company sponsored ongoing training and certification opportunities.
• Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP).
• Discounted tuition and scholarships through Capella University.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees