Storage Engineer - Level 2

Duke Careers•Durham, NC

12d

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Health Technology Solutions Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.A DHTS Storage Analyst within Duke Health Technology Solutions (DHTS) is responsible for the operation and care of all storage technologies utilized within the Duke University Health System, including block, file, and object storage services. To achieve this goal, an Analyst II will be required to analyze, design, create and implement solutions involving modern storage systems, including public-cloud enabled services. This person will work closely with other DHTS technical team members, customers and consumers of storage capacity. The incumbent will ensure availability and service delivery for all Duke Health facilities, to include proactive planning and management of all storage environments, capacity planning, incident resolution, and service improvement. The ideal candidate is experienced in implementing and administering enterprise-grade storage solutions and able to work with customers and team members to design and implement scalable and cost-effective storage solutions. Candidates should demonstrate experience working with various storage capabilities, including block, object, and file storage services. Experience with public cloud providers and experience with Linux and Windows systems is desired. This position works closely with:• Duke’s Engineering Team to implement storage solutions consistent with Duke’s strategic direction• Duke’s Core IT Operations group to ensure that those implementations are operationalized to fit into their support structure

Requirements

Experience with VIPR SRM
Experience with SEIM and log management tools such as Splunk
Demonstrated ability to manage multiple tasks independently
Excellent analytical abilities and innovative problem-solving skills
Experience with scripting languages Python and source control management systems (SCM), such as GIT, preferred
Experience with business continuity/orchestration tools such as AppSync and RecoverPoint is preferred
Experience in Linux and Windows operating systems preferred
Experience with deploying and managing infrastructure in AWS and Azure is preferred
Bachelor's degree in a related field, or four years of equivalent technical experience required.
3+ years of experience working as a storage analyst or storage engineer
3+ years of experience with design, implementation, and/or administration of EMC Isilon, EMC ECS, EMC VNX, EMC VMAX, XtremeIO, and EMC Unity storage systems or equivalent storage systems manufactured by different vendors.
Experience with Active Directory.
Proven analytical, evaluative, and problem-solving abilities.
Experience with deploying and managing infrastructure in AWS and/or Azure.
Excellent verbal/written communication skills to interact with team members, customers, management and support personnel (technical and non-technical).
Ability to consult with knowledgeable technical staff.
Excellent interpersonal skills and strong abilities to develop and enhance relationships with customers and internal groups.
Ability to manage multiple tasks and projects, performed by a diverse group of professionals.
Ability to work across multiple teams.
Excellent analytical abilities and innovative problem-solving skills.
Ability to apply critical thinking skills while meeting impending deadlines.
Ability to prioritize multiple tasks and switch between tasks quickly during high stress situations.
Capable of understanding business requirements and recommending technology strategies based on Duke standards and practices.
Ability to create and edit technical documentation.
Demonstrates leadership qualities and the ability to guide and mentor junior team members.
Strategic Thinking: Takes a proactive approach to solution design and optimization, considering long-term goals and business objectives.
Collaboration: Works collaboratively with cross-functional teams to implement solutions and resolve complex issues.
Adaptability: Adapts to changing technology trends and business requirements, adjusting designs and strategies accordingly.
Attention to Detail: Pays meticulous attention to configurations and documentation, ensuring accuracy and consistency.
Problem Solving: Applies analytical thinking and creative problem-solving skills to address challenging issues.
Continuous Learning: Pursues ongoing professional development and stays updated on emerging technologies and industry best practices.
Accountability: Takes ownership of projects and initiatives, delivering results within established timelines and quality standards

Nice To Haves

Include Level 2 Qualifications
BS degree in Computer Science / Computer Engineering or a related field, or Five years of equivalent technical experience required, or equivalent experience required.
Five or more years of systems administration for Cisco UCS, VMWare and/or Nutanix platforms.
Ability to understand and build upon a Virtual Infrastructure Design along with developing new virtualization solutions.
Experience managing public cloud services including AWS and/or Azure.
Demonstrates strong leadership skills and the ability to inspire and empower team members to achieve their full potential.
Strategic Vision: Exhibits strategic thinking and vision in designing architectures that align with business goals and objectives.
Collaboration: Works collaboratively with stakeholders across the organization to develop and implement solutions that meet diverse business requirements.
Innovation: Encourages innovation and creativity in exploring new technologies and approaches to enhance performance, security, and scalability.
Problem Solving: Applies critical thinking and analytical skills to diagnose and resolve complex issues, driving towards root cause identification and resolution.
Continuous Learning: Pursues continuous professional development and stays updated on emerging technologies and industry trends in network engineering.
Accountability: Takes ownership of projects and initiatives, ensuring timely delivery within scope, budget, and quality standards.
Resilience: Demonstrates resilience and composure under pressure, effectively managing challenging situations and driving towards solutions.

Responsibilities

Gather, analyze, and implement requirements for storage services to implement customer-facing solutions
Design, build and test storage SAN, Object, and NAS storage solutions, ensuring performance, security, and availability of data within the specified time ranges of the projects
Provide close collaboration with customers of storage services, providing skilled guidance and solutions to using virtualization and network solutions.
Provide training/mentoring to other teams on storage technologies to enhance DHTS’ capability to support its services.
Participate in technical discussions within team as well as with other groups associated with assigned projects, demonstrating subject matter expertise.
Seek out expertise, knowledge, and resources to develop solutions to problems and work with DHTS cross-functional teams to implement.
Provide technical support to customers and other technical SMEs utilizing knowledge of storage systems to quickly solve issues.
Seek out opportunities to automate repetitive functions for consistency and repeatability
Create and maintain documentation and procedures to ensure adherence to institutional, state and federal policies and regulations.
Implement, maintain, upgrade, and patch systems to be compliant with Duke Health security policies and standards regarding protection from external and internal security attacks.
Perform other related duties incidental to the work described herein