Level 2 Service Advisor - Sterling McCall Acura

Group 1 Automotive, Inc. • Houston, TX

2d

About The Position

Group 1 Automotive is a fast-growing leader in automotive retail, and we are looking to add qualified Level 2 Automotive Service Advisor to our team at Sterling McCall Acura!

Requirements

• 3–5+ years of Service Advisor experience, with proven ability to independently manage the full write-up-to-delivery lifecycle
• High school diploma or equivalent
• Valid driver license in the state that you will work and a good driving record
• Excellent customer service skills
• Professional appearance and work ethic
• Must pass background check, MVR, and drug screening

Responsibilities

• Schedule and confirm appointments to ensure smooth customer experience
• Create transparent repair orders with accurate cost and time estimates
• Communicate with technicians and parts team to guarantee timely service completion
• Provide regular updates to customers on the status of their vehicle
• Maintain strong product knowledge to assist with service needs and warranty information

Benefits

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment with job training, provided equipment, and advancement opportunities
• Market-leading pay based on experience plus bonuses
• Structured, self-paced, and paid training opportunities leading to manufacturer and Group 1 recognition
• Pinnacle Awards Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED