Level 2 Service Advisor - Sterling McCall Acura

Group 1 Automotive, Inc.Houston, TX
2d

About The Position

Group 1 Automotive is a fast-growing leader in automotive retail, and we are looking to add qualified Level 2 Automotive Service Advisor to our team at Sterling McCall Acura!

Requirements

  • 3–5+ years of Service Advisor experience, with proven ability to independently manage the full write-up-to-delivery lifecycle
  • High school diploma or equivalent
  • Valid driver license in the state that you will work and a good driving record
  • Excellent customer service skills
  • Professional appearance and work ethic
  • Must pass background check, MVR, and drug screening

Responsibilities

  • Schedule and confirm appointments to ensure smooth customer experience
  • Create transparent repair orders with accurate cost and time estimates
  • Communicate with technicians and parts team to guarantee timely service completion
  • Provide regular updates to customers on the status of their vehicle
  • Maintain strong product knowledge to assist with service needs and warranty information

Benefits

  • Health, Dental, Vision, Life, and Disability insurance
  • 401(k) plan with company match
  • Paid Time-Off
  • Employee Stock Purchase Plan
  • Employee Vehicle Purchase Program
  • Professional work environment with job training, provided equipment, and advancement opportunities
  • Market-leading pay based on experience plus bonuses
  • Structured, self-paced, and paid training opportunities leading to manufacturer and Group 1 recognition
  • Pinnacle Awards Program
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