Level 2 IT Technician
DigaCore Technology Consulting•Birmingham, AL
6d
About The Position
As a Level 2 IT Technician, you’ll handle escalated issues from Level 1 and take ownership of more complex technical problems across client environments. This role is hands-on and fast-moving—you’ll be troubleshooting, digging into root causes, and helping stabilize and improve systems. You’ll work across Microsoft environments, networking, and infrastructure, while partnering with internal teams to keep clients running smoothly. This is a strong fit for someone who’s ready to move beyond basic support and take on deeper technical responsibility.
Requirements
- 3–5 years of hands-on IT support experience (MSP experience strongly preferred)
- Strong troubleshooting skills across Windows, Microsoft 365, and server environments
- Solid experience with Active Directory, DNS, and user/access management
- Working knowledge of networking fundamentals (VPNs, firewalls, WAN/LAN)
- Experience with RMM and PSA tools (ConnectWise is a plus)
- Ability to manage and prioritize multiple issues in a fast-paced environment
- Strong communication skills and a client-focused mindset
- Comfortable taking ownership and working through complex problems independently
Nice To Haves
- Experience with Intune or MDM tools, a plus
- Exposure to firewall configuration and network security, a plus
- Bachelor’s degree or relevant certifications (A+, Network+, Microsoft, etc.), a plus
Responsibilities
- Own and resolve escalated issues from Level 1 across servers, networking, and cloud environments
- Troubleshoot and support Windows Server, Microsoft 365, and Active Directory environments
- Manage user access, permissions, group policies and Intune policies
- Support and troubleshoot networking issues (LAN/WAN, VPN, connectivity, outages)
- Assist with firewall configurations and network security changes (port forwarding, ACLs)
- Handle file server and SharePoint permissions and access issues
- Troubleshoot DNS-related issues and maintain DNS records
- Monitor systems, investigate alerts, and ensure stability and performance
- Maintain clear and accurate documentation in ConnectWise and IT Glue
- Communicate directly with end users and clients, keeping issues moving and expectations clear
- Collaborate with internal teams to identify recurring issues and improve client environments
Benefits
- Nationwide medical, dental, life, and LTD insurance (we cover LTD + life 100%)
- Generous PTO + Mental Health Days
- 401(k) with company match
- HSA & FSA options
- Paid training & certification assistance
- $500 sign-on bonus
- Quarterly team events and career coaching
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
