IT Network Administrator (IT Technician Level 2)

Frontline, LLC - Managed IT Services and IT Support•Burbank, CA

21h

About The Position

We are looking for a skilled and client-focused technology professional to join our Technical Alignment team. In this role, you will serve as the primary on-site and remote technology advisor for a portfolio of managed clients — conducting structured assessments, documenting findings, driving remediation, and building trusted relationships with client stakeholders. This is not a traditional break/fix help desk role. You will own the health and alignment of client environments, working proactively rather than reactively. You will represent Frontline as the face of our service — and your work directly shapes client outcomes and retention.

Requirements

5+ years of IT support or systems administration experience, preferably in a managed services environment
Solid working knowledge of Windows Server, Active Directory, Group Policy, DNS, and DHCP
Intermediate networking knowledge: TCP/IP, VLANs, routing, firewall concepts (NAT, ACL), and common protocols (RDP, SMTP, HTTP/S)
Experience with Microsoft 365 administration: Exchange Online, Teams, SharePoint, Entra ID (Azure AD), MFA/conditional access
Familiarity with backup and disaster recovery solutions (Veeam, Datto, or similar)
Strong written and verbal communication skills — ability to translate technical findings into clear client-facing language
Highly organized, self-directed, and comfortable managing multiple client environments simultaneously
Valid driver's license and reliable transportation for client site visits

Nice To Haves

Experience with MSP toolsets: RMM (Datto RMM), PSA (AutoTask), documentation (IT Glue), MDR (Rocket Cyber)
Familiarity with CIS Controls, NIST frameworks, or security assessment methodology
Experience conducting formal IT assessments or producing vCIO/QBR deliverables
Certifications: CompTIA Network+, Security+, Microsoft (MS-900, AZ-900, MD-102), or equivalent

Responsibilities

Conduct regularly scheduled on-site and remote technology alignment assessments across a portfolio of SMB clients
Evaluate client environments against Frontline's technical standards across Active Directory, Microsoft 365, networking, backup/DR, endpoint management, and security
Document findings accurately and thoroughly in IT Glue; maintain complete, current client environment records
Analyze assessment data and produce clear, actionable reports for vCIO/QBR review and client-facing delivery
Identify gaps, risks, and remediation priorities; create and track remediation plans through to completion
Interface professionally with client IT contacts, operations managers, and executives — communicating findings and recommendations in business terms
Perform proactive maintenance tasks including patch validation, account audits, policy reviews, and backup verification
Respond to escalations from the service desk and assist with projects requiring on-site presence
Collaborate with the vCIO/service leadership team on technology roadmaps and client strategy
Contribute to the ongoing development and maintenance of Frontline's internal standards library and SOPs