Level 2 IT Technician

Stillman Law OfficeFarmington Hills, MI
1dOnsite

About The Position

We’re a dynamic, multi-state law firm headquartered in Farmington Hills, MI, seeking a technically skilled and service-driven Level 2 IT Technician to join our growing team. If you thrive in a fast-paced, user-focused environment and are eager to resolve complex technical challenges, we’d love to meet you!

Requirements

  • Strong written and verbal communication skills.
  • Proficiency in Microsoft Windows, Office 365, and remote desktop tools.
  • Familiarity with networking concepts (DNS, DHCP, VPN), Active Directory, and ticketing systems.
  • 2+ years of IT support experience (Level 1/2 support required).
  • Excellent critical thinking and troubleshooting skills.
  • Strong organizational abilities and attention to detail.
  • The ability to manage multiple priorities and meet deadlines.
  • A collaborative mindset with a commitment to delivering excellent service.
  • Candidates must be able to reliably commute to or relocate to Farmington Hills, MI before starting work
  • Background check and drug test required prior to hiring

Nice To Haves

  • CompTIA A+, Network+, or similar certifications preferred.

Responsibilities

  • Provide advanced support for hardware, software, and network-related issues across the firm.
  • Troubleshoot escalated tickets from Level 1 support and ensure timely resolution.
  • Configure and deploy desktops, laptops, printers, and mobile devices.
  • Maintain user accounts, permissions, and systems within Active Directory and other tools.
  • Assist in implementing IT projects, system upgrades, and security protocols.
  • Monitor system performance and support server infrastructure, backups, and data integrity.
  • Document processes and contribute to knowledge base development.

Benefits

  • Medical, dental, and vision insurance
  • Paid time off (PTO)
  • 401(k) retirement plan
  • Additional benefits and eligibility details discussed during the interview
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