Level 2 IT Technician

Stillman Law Office•Farmington Hills, MI

1d•Onsite

About The Position

We’re a dynamic, multi-state law firm headquartered in Farmington Hills, MI, seeking a technically skilled and service-driven Level 2 IT Technician to join our growing team. If you thrive in a fast-paced, user-focused environment and are eager to resolve complex technical challenges, we’d love to meet you!

Requirements

Strong written and verbal communication skills.
Proficiency in Microsoft Windows, Office 365, and remote desktop tools.
Familiarity with networking concepts (DNS, DHCP, VPN), Active Directory, and ticketing systems.
2+ years of IT support experience (Level 1/2 support required).
Excellent critical thinking and troubleshooting skills.
Strong organizational abilities and attention to detail.
The ability to manage multiple priorities and meet deadlines.
A collaborative mindset with a commitment to delivering excellent service.
Candidates must be able to reliably commute to or relocate to Farmington Hills, MI before starting work
Background check and drug test required prior to hiring

Nice To Haves

CompTIA A+, Network+, or similar certifications preferred.

Responsibilities

Provide advanced support for hardware, software, and network-related issues across the firm.
Troubleshoot escalated tickets from Level 1 support and ensure timely resolution.
Configure and deploy desktops, laptops, printers, and mobile devices.
Maintain user accounts, permissions, and systems within Active Directory and other tools.
Assist in implementing IT projects, system upgrades, and security protocols.
Monitor system performance and support server infrastructure, backups, and data integrity.
Document processes and contribute to knowledge base development.