Level 2 Field Services Technician

AVASO Technology Solutions Inc • Baltimore, MD

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About The Position

The Level 2 Field Services Technician will report directly to his or her regional Team Leader. In this role, the Level 2 Field Services Technician’s key responsibility is to perform in-warranty, end-user computer hardware breakfix repairs and replacements. The individual will need to have knowledge of operating systems, computer hardware and peripherals (preferably Dell), including but not limited to screens, motherboards, hard drives, etc., as well as networking and server systems.

Requirements

• Driver’s license and personal vehicle with the ability to travel within a daily radius to pick-up parts at designated pick-up and drop-off locations and to support various end-clients.
• Must have a high school diploma.
• Strong analytical and problem-solving skills.
• Strong knowledge and experience with computer/server hardware and software troubleshooting (experience on DELL hardware and servers is a plus).
• Demonstration of punctuality and strong communication and interpersonal skills.
• Ability to multi-task and to work under limited supervision.
• US citizenship required (Passport, REAL ID, or Passport Card).
• 2-4 years’ experience with hands-on IT support troubleshooting PCs/laptops and telecommunication equipment.

Nice To Haves

• Background with servers and high-end storage (Dell) is preferred.
• Experience troubleshooting Active Directory, TCP/IP networks, and common PC systems, Microsoft Exchange and Office 365 is preferred.
• College or technical degree preferred.
• TS Clearance preferred but not required.
• CompTIA certifications in A+, Network+ or Security + is preferred. Equivalent experience must be shown in lieu of an A+ certification.

Responsibilities

• Diagnose, research, and troubleshoot computer operating system issues (Hardware, Server, iDRAC, other hardware peripherals).
• Respond promptly and professionally to alerts and end-user IT issues.
• Update the internal ticket coordination team and internal ticket mobile application with ticket status information for purposes of demonstrating compliance with issue response and resolution, logging daily activities and documenting solutions.
• Repair and replace parts in desktops, laptops, virtual machines, servers, back-up systems and miscellaneous devices.
• Pick-up repair parts at local pick-up location, return defective parts to local drop-off location.
• Function as primary point of contact and communication with end-customer from the day of dispatch of the ticket to the successful resolution of issue.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees