Level 2 Customer Service Agent

State of North Carolina•Wake, NC

8d•$46,000 - $52,000•Hybrid

About The Position

PLEASE NOTE: THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING Come work for NCDOR! If you are looking to start a career, better balance your professional and personal life, or simply to serve North Carolina citizens, a career with the NCDOR might be the right fit for you! Don't worry, you don't have to already know taxes to excel in this job! NCDOR is committed to recruiting top-talent employees and developing career paths that will allow you to build long-term, rewarding and satisfying careers. For current DOR employees, this is the next step in the Customer Service Agent Career Path. We are currently hiring for a Level 2 Customer Service Agent position based out of any of our 3 Customer Service Centers located in Raleigh (Wake), Greensboro (Guilford) and Rocky Mount (Nash). The work schedule is Monday through Friday 8:00 am to 5:00 pm, with the option to flex your time. Employees are eligible for a hybrid work schedule after completion of a training progression plan. This position assists taxpayers by providing excellent service while educating and enforcing compliance with the Revenue Laws of North Carolina.

Requirements

Associate’s degree in Business Administration, Accounting or related field from an appropriately accredited institution, and one year work experience preferably in an accounting-related environment or an equivalent combination of education and experience.

Responsibilities

Consistently answer incoming calls via a high-volume telephone queue
Resolve incoming correspondence via written letters or email
Answer questions from taxpayers and representatives regarding refunds, payment plans, notices received, account balances, account adjustments, tax laws, policy and procedures
Complete training to understand and communicate personal, corporate and franchise, and sales and use tax laws

Benefits

The state of North Carolina offers excellent comprehensive benefits.
Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
Some highlights include:
The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
Twelve paid holidays per year
Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
Twelve sick days/year which are cumulative indefinitely
Paid Parental Leave
Personal Observance Leave and Community Service Leave
Longevity pays lump sum payout yearly based on length of service
401K, 457, and 403(b) plans
Eligibility for the Public Service Loan Forgiveness Program