Level 1 Onsite Support Technician - Part-Time

Awecomm•Troy, MI

1d•Onsite

About The Position

About Awecomm Awecomm is an exciting IT services company delivering exceptional solutions to the small and midsize market. We are a nationally recognized top technology provider and are honored to be a Best & Brightest workplace 5 years and counting. Our unique service platform provides complete IT solutions for our clients so they can focus on their core business. We help our clients innovate with technology and process, enabling their growth and success. Our client partnership is central to our shared success. Overall, our core purpose is to help great people advance and great companies thrive. At Awecomm, our values are core to our mission to be passionately supporting 25,000 great people: Be Transparent – open and honest is not optional Be Helpful – enthusiastic, flexible, supportive, and team oriented Be Exceptional – together we can go beyond great, and be exceptional If you share our values, are excited about our mission, and are looking for a career where you can be exceptional and work with an exceptional team, Awecomm may be the place for you. What you will be doing As a Part-Time Level 1 Onsite Support Technician, you will be assisting the Support Operations Team in set-up and deployment of new equipment (laptops, desktops, etc.) for clients. The set-up will include installing new Windows OS and client software to ensure optimal performance. You will also be assisting the onsite support team in completing hardware upgrades or resolving issues that require onsite support. You will work closely with our centralized Service desk and Onsite teams in order to ensure successful delivery of requested services that exceed client expectations. This is an excellent position for someone currently taking college courses, as the hours can be flexible, and we offer a great learning environment. Some key activities in this role will include: Prepare, deploy and install hardware/software for clients Organize, track, and prioritize workload to exceed client expectations Manage, track, and report on hardware and software assets for clients Capture, track, and manage technical upgrade requests effectively and document in ticketing system Follow procedural documentation to setup and provision a variety of different technologies Assist in providing onsite technical support as required from the centralized Helpdesk team for issues that cannot be resolved remotely This position is in-person in our Troy, MI office

Requirements

Strong organizational and planning skills to ensure a great hardware upgrade process for the client and efficient process for the team
Exceptional attention to detail
Excellent communication and documentation skills
Proven ability to provide exceptional client service
Proven ability to know limits and seek assistance
Strong focus on team success
Ability and passion to continuously learn new technologies in a fast-paced environment
Currently pursuing a Bachelor’s Degree in relevant technology field
Basic technical skills and/or ability to learn the following:
Windows OS
Workstation imaging and prep for deployments
Laptop and Desktop Hardware troubleshooting
Email and Active Directory user setup

Responsibilities

Prepare, deploy and install hardware/software for clients
Organize, track, and prioritize workload to exceed client expectations
Manage, track, and report on hardware and software assets for clients
Capture, track, and manage technical upgrade requests effectively and document in ticketing system
Follow procedural documentation to setup and provision a variety of different technologies
Assist in providing onsite technical support as required from the centralized Helpdesk team for issues that cannot be resolved remotely