Level 1 IT Technician

Reynolds Asphalt & Construction•Fort Worth, TX

2d•Onsite

About The Position

The Level 1 IT Technician will serve as the first point of contact for end-user support, addressing basic technical issues related to computers, mobile devices, telecommunications, and A/V equipment. This role is designed for a proactive individual eager to learn the foundational elements of IT infrastructure and operations within a dynamic business environment.

Requirements

Technical Aptitude: Basic understanding of computer hardware components and common software applications.
Operating Systems: Familiarity with common operating systems (Windows 10/11, macOS) and mobile platforms (iOS).
Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Problem-Solving: Strong analytical and problem-solving skills with keen attention to detail.
Customer Service: A customer-focused attitude and a commitment to providing quality support.
Eagerness to Learn: A strong desire to learn and adapt to new technologies and environments.

Nice To Haves

Experience: Prior help desk experience is a plus but not required; relevant certifications (e.g., CompTIA A+) are a plus.

Responsibilities

End-User Support: Provide timely and professional first-level support for incoming IT requests and issues, both in person and remotely.
Troubleshooting: Perform basic computer hardware and software troubleshooting for Windows and Mac environments.
Device Management: Assist with the setup, configuration, and basic troubleshooting of mobile devices, primarily iPhones.
Basic Networking: Assist in basic network troubleshooting, including connectivity issues for workstations and peripherals (e.g., printers).
A/V and Telecom Support: Provide basic support for telecommunication systems and audio/visual equipment in meeting rooms and offices.
Documentation: Accurately document all support interactions, resolutions, and configurations within our ticketing system.
Learning & Development: Actively engage with the IT Manager to learn and assist in managing various IT facets, including server management, advanced networking, and project rollouts.
Inventory Management: Assist with tracking and maintaining IT asset inventory.