IT Support Technician - Level 1

Contec, Inc. • Spartanburg, SC

2d

About The Position

Responsible for support of Information Technology end user system access, devices, and connectivity within the enterprise computing environment for Contec, Inc.

Requirements

• Associates degree in Information Technology or related fields preferred; or one (1) to two (2) years related experience and/or training; or an equivalent combination of education and experience.
• Working knowledge of and experience with general PC imaging and troubleshooting, client server and network communication, Microsoft Operating Systems and Office suite, and Active Directory and Group Policy is required.

Nice To Haves

• A+ certification or equivalent experience strongly preferred.

Responsibilities

• Supports end user IT equipment and systems.
• Desktop/laptop imaging and setup
• Desktop/laptop troubleshooting
• Printer setup and troubleshooting
• Software installation and troubleshooting
• Mobile device support and troubleshooting including tablets and mobile phones
• VoIP system support and troubleshooting
• Limited maintenance of Active Directory and Office 365
• Completes requests for support submitted through the IT department ticketing system in a timely manner and documents the actions taken to resolve the request.
• Completes all client hardware and software upgrades, and other projects as assigned from time to time by the IT management.
• Maintains and configures Zebra printers and handheld scanning devices.
• Documents all processes for repeatability and consistency.
• Participates and works within ISO 9001 quality standards guidelines in accordance with Contec’s quality goals.
• Others may be assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree