Level 1 Help Desk/Hardware Technician

DAHL•Sheboygan, WI

1d•Onsite

About The Position

At Dahl Automotive, we value our team above all else. We are proud of our culture and career path opportunities we provide! It's our Mission to Keep People Moving, and as a member of our team, we look forward to supporting and challenging you to success in this critical role and through your career path. Join our team and become part of a legacy that is more than 100 years in the making! Dahl Automotive continues to grow, and we’re excited to add an IT Help Desk Technician to our team! This is an on-site position based primarily at our Sheboygan campus. In this role, you’ll provide first-line IT help desk support across the organization while also handling hands-on hardware installation, troubleshooting, and maintenance. If you enjoy solving problems, staying active, and supporting a fast-paced team environment, this is a great opportunity to make a meaningful impact and grow your IT career with a company that values teamwork!

Requirements

Basic knowledge of Windows operating systems, common business applications, hardware troubleshooting, and remote support tools
Strong written and verbal communication skills
Organized, approachable, and team-oriented personality
Ability to work independently with minimal supervision
Strong time management and prioritization skills
Pleasant and professional demeanor in all internal and vendor communications
Ability to multitask effectively and manage daily responsibilities without direct supervision
Valid driver’s license with a clean driving record

Nice To Haves

Previous IT experience preferred, but not required

Responsibilities

Serve as the first point of contact for remote and phone-based help desk support by responding to user tickets, calls, emails, and inquiries; efficiently troubleshoot and resolve software, application, network connectivity, access, and basic hardware issues.
Diagnose, troubleshoot, and resolve IT-related problems in partnership with end users and our external IT provider to ensure timely, thorough, and effective solutions.
Install, configure, relocate, and maintain peripheral and network endpoint hardware, including printers, scanners, cameras, and other related equipment.
Provide in-person and remote training to end users on hardware and software usage, cybersecurity best practices, and foundational troubleshooting skills to enhance productivity and system security.
Maintain detailed and accurate documentation, checklists, and records related to help desk processes, hardware configurations, system setups, and issue resolution.
Support additional IT initiatives and responsibilities as assigned, including occasional travel to other company locations to address urgent hardware needs or assist with help desk overflow support.