Level 1 Desktop Support Analyst

True Group • Lombard, IL

36d • $35,000 - $40,000

About The Position

The Level 1 Desktop Support Analyst will join our growing team in Lombard to help support a variety of client projects.

Requirements

• 1+ year of experience as a Desktop Support Analyst
• Bachelor's Degree in Information Technology or related field or relevant experience
• Ability to think through problems and visualize solutions
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
• Ability to work with all levels of staff within and outside of IT and outside the organization
• A self-starter able to work independently but comfortable working in a team environment
• Good analytical and problem-solving skills
• LAN and WAN experience

Nice To Haves

• Network security experience a plus

Responsibilities

• Respond to technical support tickets and assist in determining the nature of the technical issues, almost exclusively via remote access.
• Identify and assist in the resolution of hardware, software, and/or networking issues.
• Install new hardware systems, software upgrades, etc.
• Provide technical and/or operational training as needed.
• Document hardware configuration information, software configuration administration, network performance and network layouts.

Benefits

• Paid Time Off
• Health Insurance, including health savings accounts for eligible plans
• Dental Insurance
• Vision Insurance
• Life Insurance
• Company-Sponsored Short-Term and Long-Term Disability
• Employee Assistance Program
• 401(k) with Company Match
• Professional Development Assistance Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 251-500 employees