Letter Librarian

LoanCare

9d • $18 - $27 • Remote

About The Position

Are you ready to take your career to the next level? LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry, to join our team as a Letter Librarian. The ideal candidate will enjoy working with clients, both internal and external, be detail oriented, and is driven to meet tight deadlines in a fast paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big.

Requirements

• High School Diploma or equivalent required.
• Knowledge of MSP Servicing System.
• Strong PC experience, including Adobe Professional, Outlook, Excel, Word, and SharePoint.
• Excellent problem-solving abilities.
• Excellent verbal, written, and technical written communication skills.
• Precise attention to detail and accuracy.
• Ability to complete assignments under tight daily, weekly, and monthly deadlines.
• Ability to grasp concepts quickly, make sound decisions, and promptly resolve issues.
• Self-motivated and organized; ability to work independently with minimal direction and effectively meet deadlines.
• Ability to work collaboratively with peers in a team environment to attain common goals.
• Ability to work with all levels within the organization.
• Ability to maintain strict confidentiality.

Nice To Haves

• 2+ years of letter librarian experience (preferably within mortgage servicing or mortgage banking).

Responsibilities

• Prepare and test letters; test sample with business operation prior to production; begin letter production after testing.
• Act as liaison for business areas to develop new letters and address letter production issues.
• Work with business areas and/or print vendors on letter production issues.
• Provide weekly status report and month-end accomplishments on pending letters to manager.
• Create and maintain letter library with version control on the SharePoint site and Messagepoint, including a redacted version of all active letters.
• Review/audit print vendor invoices prior to submitting to manager.
• Review daily letter production to balance total letters generated to total letters ordered.
• All other duties as assigned.

Benefits

• Optional medical, dental, vision, life, and disability insurance
• Paid holidays, vacation, and sick leave
• Matching 401(k) plan and employee stock purchase plan
• Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Programs that celebrate achievements and milestones
• Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees