Let's begin! Associate Tech Support Analyst

Moody's • New York, NY

71d • $59,000 - $85,700

About The Position

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action-enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

Requirements

• 5 years' experience working on Server, Desktop and/or Help Desk support.
• Proven Problem Solving, Set Up, Troubleshooting and Reporting experience with PCs, MacBooks and Dell infrastructure.
• Ability to work with various ticketing systems, including Service Now.
• Ability to prioritize tasks and set expectations with new and existing employees.
• Exceptional customer service and interpersonal skills, both deskside and virtual.
• Must be able to work in an office environment up to 4 days a week.
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency.

Nice To Haves

• MCSE is highly desirable.
• Knowledge of ITIL.

Responsibilities

• Provide technical services to internal customers by identifying, prioritizing, and confirming resolution of reported problems within specified service level agreements.
• Facilitating problem solving and collaboration with stakeholders.
• Ensuring that the company values are demonstrated in all day-to-day activities to meet business needs.
• Providing business support / technical assistance to Moody's associates both local and remote in the use of Microsoft Products, MacOS, VPN software and various proprietary applications.
• Configuring, installing, supporting, troubleshooting and repairing client workstations, printers, mobile devices, audio, video and office equipment.
• Providing timely follow-up to users and management on all support issues by ensuring that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.
• Ability to develop relationships with key stakeholders and end users to facilitate feedback and partnering on deliverables.
• Reporting on root-cause analysis where there have been significant problems - explaining what happened, why and what preventative measures have been put in place to avoid a repeat.

Benefits

• Medical, dental, vision insurance.
• Parental leave.
• Paid time off.
• 401(k) plan with employee and company contribution opportunities.
• Life, disability, and accident insurance.
• Discounted employee stock purchase plan.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees