Lending Technology Assistant Manager

Mountain America Credit Union•Sandy, UT

8d•Hybrid

About The Position

The Assistant Manager, Lending Technology supports the Lending Technology Manager in leading the administration, support, and optimization of lending technology and operational compliance platforms. This role ensures the effective operation of systems by providing direct supervision and guidance to the team responsible for system maintenance, configuration, and support. Key responsibilities include implementing team development initiatives, driving strategic direction, monitoring performance data, enforcing service level agreements (SLA’s) and analyzing outcomes to set clear expectations. The Assistant Manager collaborates with cross-functional teams to implement technological solutions that align with business goals, enhance operational efficiency, and support compliance and member experience.

Requirements

4 years progressive experience working in a financial setting, systems administration, or a related field
3 years of experience in lending technology, data analytics, product management, or process improvement experience
Experience with employee-facing technology platforms
Bachelor’s degree from an accredited institution in business, information systems, or a related field; or three years of progressive experience in a lending, technology, or systems administration environment.
Supervises, coordinates, and reviews the work of a subordinate group of employees (2-10)
Has managerial responsibilities including coaching and developing employees, overseeing and evaluating the work of employees, participating in projects, and presenting to leadership
Estimates personnel needs and assigns work to meet these needs
Recommends candidates for employment, conducts performance evaluations, reviews salary for assigned staff, and applies company policy
Knowledge of lending software/platforms including end-user and administrative functions preferred
Advanced skills in Microsoft Office including Outlook, Word, PowerPoint, and Excel required
Demonstrated ability to clearly express ideas, methodology, results, and recommendations verbally, in writing and through insightful reports and graphic illustrations
Demonstrated ability to document outcomes and present information in a manner appropriate for key stakeholders and all levels of the organization
Strong understanding of lending technology platforms, including LOS and quality control systems
Familiarity with software development practices and project management methodologies
Excellent communication and collaboration skills
Strong technical aptitude, analytical skills, and troubleshooting of software systems
Ability to lead and support technical staff in a fast-paced environment
Adaptive to change, responds positively to altered circumstances or conditions
Comfortable working with remote team members and third-party partners across multiple time zones using telecommunications
Ability to sit, talk and hear consistently
Ability to stand, walk, and use hands to handle or reach occasionally
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Ability to lift up to 10 pounds occasionally

Nice To Haves

Exposure to agile or other software development methodologies preferred
Experience working in the ServiceNow ticketing system preferred
Demonstrated experience with programming languages or technology used to support products and services preferred

Responsibilities

Oversees team of lending technology system administrators and/or analysts
Accompanies the Lending Technology Manager in implementing team development initiatives and strategic direction
Supports the Lending Technology Manager in managing technology and vendor projects/platforms that have lending touch points
Supports technology and vendor projects by determining when to involve system administrators, ensuring a smooth transition from implementation to ongoing support.
Assists in the implementation and maintenance of lending technology systems, including configuration, testing, and deployment
Oversees support operations for lending and compliance platforms, ensuring timely resolution of service tickets and system issues
Collaborates with lending leadership, operational compliance leadership, and internal teams to align technology initiatives with business goals
Participates in the development and implementation of secure, efficient, and scalable technology solutions
Performs data analysis and evaluates trends to identify emerging risks and make recommendations
Works with the Data Analytics and ETL team to update existing processes, automate new processes, and create DataVision dashboards
Identifies and implements process improvements automation opportunities, including the evaluation and integration of ethical AI solutions to enhance operations
Advises on API functionality to support integrations, ensuring data flow integrity and operational alignment
Maintains relationships with third-party vendors and internal stakeholders
Ensures the integrity and security of various lending systems, including but not limited to, Encompass and ACES
Encourages collaboration among team members by breaking down silos and identifying opportunities for cross-training
Coaches, develops, and mentors both direct reports and lending technology team members
Maintains working knowledge of the loan lifecycle, including compliance processes and procedures
Delegates, tracks, and prioritizes project tasks to ensure timely and accurate completion
Provides input on system enhancements, risk assessments, and compliance requirements
Creates monthly reporting on team production and efficiency, ensuring KPI’s, KRI’s and SLA’s are achieved
Utilizes raw data to create actionable reports
Performs other duties as assigned