Lending System Business Analyst

Liberty Bank•Middletown, CT

About The Position

At Liberty, we strive to maximize our impact and exceed goals by investing in our teammates to deepen our relationships in the workplace and communities we serve. We take pride in promoting a socially responsible and sustainable future through initiatives and investment. SUMMARY OF THE JOB: The Business Analyst is responsible for the testing, end-user guidance, and optimization of lending and credit related applications in Sageworks/Abrigo and other Lending applications. This position is embedded in the Business Information Services within ETS and frequently aids management with tactical and strategic planning in the Business Lending Units. Performs business process analysis, aligns business goals and policies with system capabilities, designs and performs system testing and validation, collaborates with stakeholders and business application administrator.

Requirements

Bachelor’s degree in business, Information Systems, Computer Science, or related field. Four years commensurate experience may be substituted for a degree.
Three years of experience performing business analysis and supporting technology applications.
Related military education/experience may be used as a substitute for education or work experience.
Management of information systems, business processes analytics, and business application ownership desired.
Advanced oral and written communication skills.
Strong customer service and consultative skills.
Ability to lead and motivate others.
Self-directed, able to work independently without supervision
Must have the capability to resolve most customer questions or concerns independently and recognize the need for escalation.
Must be able to multi-task and accomplish accurate work that adheres to established processes, procedures and regulations.
Considerable critical thinking, problem solving, and judgement skills including strong investigations skills and the ability to extrapolate information from technical sources.
Ability to master business-centric applications, with a working knowledge of structured query languages, programming languages, and software implementation best practices.
Proficient with standard office machinery such as PC (keyboard and ten-key), telephone, printer, and fax/copier.
Must be able to navigate through computerized and manual resources, to identify and resolve problem situations. Must possess intermediate knowledge of Microsoft® Office Suite.
General Office Equipment
Keyboard Dexterity
Prolonged Sitting

Responsibilities

Perform advanced needs assessments for end-users based on their operational and business requirements, and work with vendor and internal business application administrator to configure technology solutions to meet those needs.
In concert with business application administrator, regularly meet with business unit leadership to ensure their technological needs are being met and discuss and prioritize technical resource allocation to support the Bank’s goals.
Maintain an advanced understanding of loan and banking operations, workflow, and processes.
Obtain, establish, document, and communicate best practices through active participation in vendor and user group liaisons. Ensure business units are aligned with vendor development roadmaps.
In conjunction with business unit leaders, internal business application administrator, and vendor support, create, validate, test, and maintain new lending products, processes, and configuration change requests.
Provide support for applications: ensuring outages and issues are reported to management and end-users.
Frequently communicate and collaborate between vendors, technology peers, business units, and departmental management.
Assume responsibility for communication to end-users of release notes, patches, and version update changes.
Assist Management in evaluating requests for new technology related to lending applications; assess the technology for security, interoperability, supportability, scalability, return on investment, and other factors.
Closely monitors all asset quality measures including performance against tolerances.
Responsible for system configuration for product updates or system issues.
Ensure exposure to and proficient utilization of system applications and technology.
Keep abreast of industry and market trends and communicate these trends to program participants and business partners.
Responsible for training and development and coaching of all stakeholders and system users.
Other duties as assigned.