Lending Specialist I

American 1 Credit Union•Jackson, MI

4d•$24•Onsite

About The Position

The Lending Specialist is responsible for delivering excellent member experience with processing virtual lending applications. The Lending Specialist has broad knowledge of all credit union loan products and can successfully offer a professional, timely and accurate lending experience to members, non-members and dealer partners. This position requires excellent communication skills to effectively engage and recognize the member’s needs and ensure that they are offered products and services that will assist the member with reaching financial wellness. The Lending Specialist works collaboratively with their team to assure that the member experience is superior, and goals are achieved.

Requirements

A minimum education of high school diploma or GED.
Minimum 6 months as Member Service Specialist

Nice To Haves

Excellent verbal and written communication skills
Working knowledge of PC applications such as Microsoft Office
Ability to work independently or as a collaborative member of a team
Ability to direct other team members and coach others
Knowledge of credit union products, services, policies, core processes and procedures
Ability to provide supervisory leadership of professional- and intermediate-level staff
Demonstrated member-focused strategy skills
Demonstrated skill in gathering, reporting, and summarizing trends in data
Ability to express oneself clearly and articulately both orally and in writing
Ability to make decisions and take initiative in problem resolution
Ability to exercise tact and responsibility with handling confidential information

Responsibilities

Engaged Communication: Ensure that engagement between co-workers and members is meaningful with a focus on listening to learn and offering quality solutions.
GREAT Service Standards: Commitment to offering superior member experience while following all the GREAT service standards.
Timely Member Response: Service members through digital communication channels including online banking messages, emails, metro fax, mobile messages, etc. Answer detailed member inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies through all communication channels
Focus on Purpose/Mission: Focused on credit union purpose and mission statement of creating financial wellness in our community through everyday banking.
Scorecard Accountability: Cross-offer new checking, lending, and product referrals to members that are consistent with individual and branch goals. Engage members through outbound sales calls and promote appropriate products and services according to member needs.
Attention to Detail and Confidentiality: Ensure that all member activity is done accurately. Maintain confidentiality by avoiding unauthorized disclosure of member information.
Employee Culture: Committed to building and supporting an engaging and inclusive culture for all.
Core Process, Policy and Procedure Review and Recommendations: Responsible for following all core processes, policies, and procedures including policies and procedures for customer identification and all BSA requirements
Community Advocate: Serves as a representative of the credit union while in the community.
Department and District Support: Commitment to working all assigned hours and having the flexibility to work from any credit union location within 20 miles of home branch. Willingness to mentor and support other team members.
Support and Collaborate with Department Team
Accuracy and completion of account and loan documentation
Uphold GREAT service standards
Personal Scorecard Results
High level of knowledge of all products and services