Lending Servicing Specialist I

Simmons Bank • Pine Bluff, AR

8d

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Support Specialist I is responsible for greeting customers, answering all incoming calls and directing to appropriate department associate(s) and providing basic support to the department. Support Specialist I may perform light clerical duties. The position may be responsible for basic data input/customer information into the appropriate operating system, verification for accuracy to comply with departmental procedures and regulations, imaging/indexing and reviewing bank documents, researching account records, etc.

Requirements

• Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization
• HS Diploma/GED or 1 year applicable work experience
• MS Office programs

Responsibilities

• Answers all incoming calls and greets customers.
• Maintains proper documents and supplies for department associates.
• Inputs basic data/customer information in the core or appropriate system and verifies for accuracy to comply with departmental procedures and regulations.
• Reviews files for internal or regulatory exceptions.
• Scans and indexes documents into appropriate operating system.
• Provides support and training to both internal and external customers.
• Responsible for records administration.
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Performs other duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees