Lead Commercial Loan Servicing Specialist - Asset Based Lending Servicing

Wells Fargo Bank•Irving, TX

5d•Hybrid

About The Position

Wells Fargo is seeking a Lead Commercial Loan Servicing Specialist in Commercial Banking Operations / Wholesale Lending Operations as part of Commercial Banking. In this role, you will: Lead a variety of servicing activities for the complex commercial products Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs Review and negotiate complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications Serve as an escalation point in the resolution of client issues Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes Coordinate servicing activities to resolve open customer issues, loan and regulatory diligence and on-going portfolio maintenance; interact with internal and external customers Evaluate and upload data into the systems of record Research complex business and operational decisions Ensure compliance with all policies, procedures, and regulatory requirements Strategically collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals; may contribute to strategic initiatives and projects Make decisions in complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that influence and lead broader work team to meet deliverables and drive new initiatives

Requirements

5+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

4+ years of asset based lending servicing experience
2+ years of accounting or finance experience
Commercial Asset Based Lending Servicing experience
Ability to review and interpret complex wholesale commercial loan documents
Intermediate Microsoft Office skills
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Strong analytical skills with high attention to detail and accuracy
Excellent verbal, written, and interpersonal communication skills
Ability to exercise independent judgment to identify and resolve problems
Strong organizational, multi-tasking, and prioritizing skills

Responsibilities

Lead a variety of servicing activities for the complex commercial products
Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
Review and negotiate complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
Serve as an escalation point in the resolution of client issues
Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
Coordinate servicing activities to resolve open customer issues, loan and regulatory diligence and on-going portfolio maintenance; interact with internal and external customers
Evaluate and upload data into the systems of record
Research complex business and operational decisions
Ensure compliance with all policies, procedures, and regulatory requirements
Strategically collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals; may contribute to strategic initiatives and projects
Make decisions in complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that influence and lead broader work team to meet deliverables and drive new initiatives
Provide direct customer service and acts as primary servicing contact for the loan
Support our internal and external clients / partners (Relationship Managers, Underwriters, Collateral team etc.)
Perform complex administrative and customer support tasks by managing daily schedules
Recommends process or policy improvements to enhance customer satisfaction
Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input using system of record LUCAS (Loan Underwriting Collateral Analysis System)
Provide subject matter expertise and interpretation of procedures to less experienced individuals
Escalates complaints as needed to management
Provide training and guidance to less experienced loan servicing representatives
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Process assigned Tranche setups using the appropriate base rate and tenure
Process required interest and fee entries and adjustments
Process participation settlements
Participate in the LUCAS Ops enhancement meetings and UAT / Regression testing (As needed)