Lending Rep I - Titles

COMMUNITY FIRST CREDIT UNION OF FLORIDA•Jacksonville, FL

12d

About The Position

The Lending Representative I is responsible for the accurate, timely, and compliant processing of all title-related activities for loans secured by titled collateral. This role ensures the credit union’s lien interests are protected, manages the full lifecycle of title documentation, and provides support to members and internal teams.

Requirements

Previous consumer loan processing, loan servicing, or titles experience is required.
2 years of experience in consumer lending, loan servicing, or financial operations preferred.
High school diploma or equivalent required.
Strong organizational and attention to detail skills.
Basic financial math and reconciliation abilities.
Proficiency with Microsoft Office Suite and loan servicing systems.
Ability to learn and apply state and federal regulations regarding titles and liens.
Professional and courteous communication (phone, email, in-person).
Customer service orientation and problem-solving mindset.
Ability to collaborate with cross-functional teams.
Discretion in handling confidential information.
Willingness to learn and participate in team training.

Nice To Haves

Experience with title processing or DMV interactions is a plus.

Responsibilities

Title Processing & Lien Management:
Receive, review, and process titles for loans, ensuring proper owner and lienholder information.
Submit electronic and paper titles to dealerships and DMVs for lien placement and release.
Track and reconcile outstanding titles, resolve discrepancies, and maintain accurate records.
Prepare lease buyout packages and guide members through title transfer for lease buyouts.
Loan Payments & Payoff Servicing:
Process incoming checks and wire transfers for loan payoffs and regular payments.
Review payoff documentation for completeness and accuracy; verify funds and resolve discrepancies.
General Ledger Reconciliation & Collateral Reporting:
Perform daily balancing of processed transactions.
Reconcile general ledger accounts related to title and loan servicing.
Complete required reports and audits as assigned.
Member & Employee Support:
Respond to member, branch, and internal team inquiries regarding title processes.
Communicating payoff deficiencies to dealership partners.
Assist with cross-training and support other departmental duties as assigned.
Maintain professional standards and promote positive relationships within the organization.