Legal Sales Manager - Call Center Supervisor

Mayersohn Law Group • Fort Lauderdale, FL

3d • Remote

About The Position

Do you have proven experience leading a call center team and driving performance through metrics, coaching, and client service excellence? If so, this could be the next step in your career. We’re seeking a dynamic leader who thrives in fast-paced environments, understands the importance of tracking calls and reports, and knows how to motivate a team to deliver exceptional client experiences. This role combines operational oversight with strategic planning, giving you the opportunity to shape intake processes, improve efficiency, and directly impact the Firm’s growth The Sales Manager oversees 7–9 remote Inside Sales Representatives and Legal Intake Specialists, ensuring their efforts align to maximize lead conversion, client satisfaction, and departmental efficiency. The role is responsible for managing call operations, training staff, setting and managing quotas, monitoring performance, and developing or maintaining processes that drive growth and enhance client engagement. The ideal candidate has proven experience in call center leadership, strong organizational skills, and the ability to balance operational efficiency with compassionate client service.

Requirements

• 3+ years of Call Center Supervisory experience.
• Strong proficiency in CRMs (Clio Manage preferred) and Google Sheets.
• Strong communication, organizational, and leadership skills.

Nice To Haves

• Experience managing remote teams.
• Bachelor’s degree.
• Knowledge of the legal industry.
• Bilingual in Spanish.

Responsibilities

• Plan, execute, and oversee all Sales and Intake activities, providing ongoing coaching, training, professional development, and performance evaluations to ensure alignment with Firm policies and objectives.
• Monitor Sales and Intake calls, consultations, data reports, Google Sheets, and CRM documentation for quality assurance, accuracy, and timeliness.
• Ensure all marketing data is correctly captured and that prospective clients who do not retain services remain in the Firm’s follow-up system.
• Compile and analyze metrics on leads, consultations, conversions, referral sources, and case values. Prepare reports and provide leadership with data-driven insights regarding lead quality, volume, and trends.
• Review daily, weekly, and monthly sales results, evaluate departmental performance, and execute quarterly goals and action plans in collaboration with Firm leadership.
• Handle escalated customer calls and resolve issues effectively.
• Work closely with attorneys and Firm leadership to ensure seamless communication between Intake, Sales, and Legal teams, and contribute to the development of annual marketing and sales strategies.
• Continuously improve departmental efficiency by setting individual and team performance targets that will enhance the client experience and support the ongoing development of staff skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager