Legal Privacy Analyst

IP House • Erie, PA

5h

About The Position

The Legal Privacy Analyst will serve as the first point of contact for incoming privacy and data protection requests submitted to various client mailboxes. This role involves triaging user requests, applying appropriate macros based on inquiry type, providing self-service guidance, and escalating complex matters to the appropriate internal teams.

Requirements

• Minimum of 2 years' experience in legal compliance, law enforcement support, privacy operations or similar role
• Strong understanding of user privacy, data, legal terminology and documentation
• Excellent attention to detail and critical thinking skills
• Proficiency in data extraction and management
• Outstanding written and verbal communication skills
• Ability to maintain confidentiality and handle sensitive information
• Experience with case management or ticketing systems

Nice To Haves

• IAPP certification: CIPP/US, CIPP/E, etc.
• Paralegal certification or experience
• Familiarity with international privacy laws such as the GDPR and CCPA.
• Experience working with technology companies or online platforms
• Background in content moderation or trust and safety operations

Responsibilities

• Triage and respond to privacy requests using client's macro system to address data access requests, opt-out requests, email unsubscribes, privacy policy questions, and general data protection inquiries
• Guide users through self-service solutions for account deletion, data downloads, email changes, 2FA issues, and privacy settings adjustments
• Process account deletion confirmations - the primary action involving confirming user identity/intent and routing tickets to the daily bulk account deletion queue for processing
• Identify and flag regulator requests for immediate escalation to the DPO team
• Redirect specialized requests to appropriate teams including Customer Experience, Trust & Safety, Copyright, and Legal as needed
• Apply appropriate closure protocols for spam, resolved issues, or situations requiring no further action
• Maintain appropriate security, confidentiality, and discretion.

Benefits

• flexible work environment
• comprehensive benefits package designed to support the health, well-being, and financial security of our employees and their families
• culture rooted in continuous learning, professional growth, and shared excellence

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed