Legal Practice Assistant

Troutman Pepper Hamilton Sanders•Charlotte, NC

1d•$70,000 - $90,000•Hybrid

About The Position

We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future. We invite you to explore the position below and to submit your application to join our team! The Legal Practice Assistant (LPA) provides administrative support for attorneys and other timekeepers in the Bankruptcy & Restructuring Practice Group. The LPA performs a wide variety of administrative tasks and delivers a high level of customer service, while consistently producing an excellent work product. The LPA will also anticipate, plan, and proactively meet the business needs of the attorneys and execute assignments demonstrating a general knowledge of the assigned timekeepers’ practice areas and clients to ensure extraordinary client satisfaction.

Requirements

Demonstrate a "can do" attitude and a willingness to continue learning and developing skills of an independent thinker.
Excellent written and verbal communication skills with the ability to effectively interact with all levels of firm personnel, clients, and vendors.
Ability to provide quality client service to both internal and external clients effectively and professionally.
Ability to manage multiple projects in a deadline-driven environment.
Ability to take initiative, set priorities, and see projects through to completion.
Ability to work effectively both independently and with a team to promote consistent and efficient workflow processes.
Ability to communicate effectively, both verbal and written.
Excellent grammar, punctuation, and proof-reading skills.
Willingness and ability to accept changing assignments and priorities.
Ability to maintain confidentiality of attorney and client information.
Ability to work effectively both independently and with teams to promote consistent and efficient workflow processes.
Identify and respond to internal and external client inquiries in a timely manner and seek feedback/follow-up as appropriate.
Strong knowledge of Microsoft Office Suite products.
Bachelor’s degree or any combination of experience, education or training that demonstrates the ability to perform the duties of the position.
Minimum five (5) years of related experience, including billing and e-Billing, preferably within a law firm or similar professional services environment.
Experience working in Bankruptcy & Restructuring required.

Responsibilities

Perform specialized administrative work for the practice group while demonstrating a strong technical proficiency and an understanding of firm procedures.
Develop and maintain a deep understanding of department objectives, key activities and requirements in order to anticipate and proactively address the needs of the team.
Code and enter timekeeper's time and costs in the firm's time and billing system.
Coordinate large volume client billing, using sophisticated software and procedures, that may require client specific instructions and multiple revisions.
Support new client and business development efforts by opening and closing new matters and submitting requests for conflicts of interest checks.
Process expense reimbursement requests and process invoices in a timely manner.
Serve as a knowledge resource in specific practice group requirements and firm policies and procedures.
Collaboratively share this knowledge and work with others to improve processes and procedures.
Handle tasks related to client billing, such as distribution and review of client invoices, maintain current knowledge of billing requirements from clients.
Liaise with administrative departments to coordinate all aspects of workflow support for attorneys.
Prepare routine correspondence, read, and route mail, conduct general research and responsible for file maintenance.
Handle complex edits in legal documents.
Ensure effective calendar management, with the ability to prioritize meetings and resolve calendar conflicts; proactively organize and manager schedule changes for events and meetings.
Arrange domestic and international travel and create and submit related expense reports.
Collaborate with resources inside and outside the firm as appropriate to complete projects or tasks.
Manage information electronically using the firm’s database file management system and a records management system.
Provide overflow assistance to administrative legal support team.
Assist in fostering an environment of superior customer service, collaboration, commitment, team spirit, pride, and trust.
Maintain attorney bar membership records and CLE records.