Legal Operations Specialist

Boulevard

18d • $110,000 - $130,000 • Remote

About The Position

Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most.
Before launching in 2016, our founders spent months interviewing salon managers and working behind front desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are built for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but thrive. Take a look at how we (and YOU) can make that happen.
We have an insatiable curiosity and embrace experimentation. We believe that simple solutions require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and what we value the most.
Our team values and celebrates our diverse backgrounds. Being open about who we are and what we do allows us to do the best work of our lives. We believe in equal opportunity for all, and you should too.
Come do the best work of your life at Boulevard.

Requirements

• Experience: At least 5 years of experience in legal operations, contract management, or a similar execution-heavy legal role
• Planning & execution: Ability to design practical workflows while also handling day-to-day execution and real-time questions from the business, balancing immediate delivery with long-term scalability
• Operational judgment: Comfort enforcing process, prioritizing work, and exercising discretion
• Issue-spotting: Ability to identify risk, patterns, and recurring friction points across Legal workflows
• Ownership mindset: Ability to manage intake and workflows independently without constant oversight
• Communication: Clear, confident communicator who knows when and how to escalate
• Systems thinking: Experience working with Legal tools (CLM, intake systems, procurement system, matter management platform)
• Adaptability: Comfortable operating in a fast-paced, scaling environment

Responsibilities

• Own and manage centralized intake and workflow execution for Legal requests
• Enforce intake standards, prioritization, and escalation paths across Legal
• Operate and maintain Legal systems (CLM, intake systems, procurement system, matter management platform)
• Serve as the first operational layer for routine legal work using playbooks and templates
• Reduce friction, rework, and ad hoc escalations through process enforcement
• Track and surface trends related to intake volume, turnaround time, and spend
• Identify recurring operational issues and drive process improvements
• Partner with attorneys and cross-functional stakeholders to keep Legal running efficiently

Benefits

• We’ve got you covered with a 401(k) match plus dental, medical, vision, and life insurance.
• Take a break whenever you need with our flexible vacation day policy.
• Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.
• Family planning resources and specialized support programs.
• Equity: get ahead on the ground floor and grow with Boulevard.
• Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed