Legal Operations Analyst - eBilling

CSAA Insurance Group, a AAA Insurer • Washington, DC

4d • $30 - $40 • Remote

About The Position

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work. We are actively hiring for a Legal Operations Analyst - eBilling - Remote Your Role: The Legal Operations Analyst I supports the day‑to‑day efficiency of the Claims Law Office and Corporate Law teams. This role works independently to manage and analyze litigation operations, e‑billing, records management, and legal technology initiatives. Building on the Legal Operations Specialist role, the Analyst takes on more complex analysis, drives process improvements, and partners cross‑functionally. The position may also serve as a team lead and requires strong judgment, discretion, and advanced analytical skills.

Requirements

• Associate degree in Business Administration, Legal Studies, or a related field
• 2 years of experience in legal operations, business analysis, legal administration or comparable experience
• Experience with and strong understanding of legal and insurance terminology and concepts
• Familiar with the civil litigation lifecycle and principles and practices of legal document processing, filing and recordkeeping
• Understanding of basic accounting principles, as well as excellent analytical skills
• Demonstrates a strong work ethic and dependability
• Strong customer service skills and ability to maintain a positive working relationship with clients, attorneys, and support staff
• Comfortable working both independently and in a fast-paced team environment
• Performs a variety of tasks in a timely manner with a high degree of accuracy and attention to detail
• Sound judgment in balancing urgency, legal risk, and operational capacity
• Superior problem-solving and troubleshooting skills
• Skill in documenting procedures, identifying gaps, and improving workflows to increase efficiency and reduce risk
• Communicates in an effective and professional manner verbally and in writing, with strong proofreading skills and attention to detail
• Comfortable making calls to and receiving calls from clients, vendors, attorneys, finance partners, claims team members, vendors and/or outside counsel firms and providing information with courtesy, diplomacy and tact
• Proven experience with legal technology platforms, matter management systems, and document management tools –experience with TeamConnect, iManage and/or Guidewire a plus
• Intermediate or higher experience with Microsoft applications including Outlook, Teams, SharePoint, OneDrive, Word and Excel and beginner or higher experience with PowerPoint
• Proven experience with other legal and office applications, including Acrobat, HotDocs, Dropbox and/or similar programs
• Working knowledge of electronic billing processes within a corporate legal department, including invoice submission, validation, approval workflows, and payment processing
• Understanding of outside counsel billing guidelines, rate structures, alternative fee arrangements, and enforcement mechanisms within eBilling systems

Nice To Haves

• Bachelor’s degree in Business Administration, Legal Studies, or a related field.
• 5 or more years of experience in legal operations, business analysis, legal administration or comparable experience
• eBilling role: Experience managing eBilling systems (e.g., TeamConnect, Legal Tracker, CounselLink, or similar) and outside counsel invoice processing within a corporate or insurance setting strongly preferred
• Custodian of Records role: Experience responding to subpoenas or other legal requests for records within a corporate or insurance setting strongly preferred
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Travels as needed for role, including divisional / team meetings and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc

Responsibilities

• Lead or assist in the implementation of new systems and tools to support evolving legal processes.
• Collaborate with internal stakeholders and third parties to research and resolve operational or processing issues.
• Coordinate cross-departmental projects to ensure timely completion of key initiatives.
• Review, prioritize, and manage tasks and communications to ensure timely, accurate follow-up.
• Apply critical thinking to analyze information and make sound recommendations for process improvements or issue resolution.
• Perform other ad-hoc duties and special projects as assigned.
• Oversee daily operations of the eBilling system, including invoice submission, review, validation, and approval workflows.
• Manage onboarding and maintenance of outside counsel firms within the eBilling system, including handling rate submissions as required.
• Serve as the primary point of contact for outside counsel and vendors regarding billing guidelines, invoice processing, and system troubleshooting.
• Monitor eBilling queues, resolve exceptions, and escalate complex issues as necessary.
• Partner with Legal Operations leadership to assess, enhance, and streamline billing processes and system functionality.
• Maintain updated eBilling-related information on company and/or division intranet sties for others to reference as appropriate.
• Ensure compliance with corporate billing guidelines and outside counsel engagement terms.
• Ability to serve as initial point of contact for escalations, resolving issues directly or elevating appropriately.
• Facilitation of team and vendor meetings, including setting agendas, driving action items, and ensuring follow‑through.
• Ability to manage day‑to‑day eBilling system operations, including monitoring queues, troubleshooting issues, and ensuring timely processing
• Ability to identify trends in billing inquiries or invoice adjustments and proactively recommend solutions
• Customer‑service orientation when responding to billing inquiries and resolving issues across multiple stakeholders

Benefits

• total compensation package
• annual bonus eligibility for most roles
• 401(k) with a company match
• leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees