Legal Intake Specialist (Bilingual English and Spanish)

Rubenstein Law • Orlando, FL

4d

About The Position

The Intake Specialist is responsible for managing the process of signing up new clients both on the phone and in person. This position requires the right combination of phone skills, empathy, and knack to investigate the root of the caller’s legal matters. Often the first point of contact for our clients, the Intake Specialist plays a vital role determining our client’s satisfaction.

Requirements

• Be able to handle a heavy call volume (70+ daily ) with tact and empathy.
• Conveys confidence on the phone.
• Strong communication skills and highly organized.
• Strong teamwork abilities.
• Customer Service or Call Center experience preferred, but not required.
• Comfortable using programs and software.
• Bilingual (English/Spanish) required.

Nice To Haves

• Customer Service or Call Center experience preferred, but not required.

Responsibilities

• Conduct phone case consultations with potential new clients, and process case sign ups accordingly.
• Assist clients with questions and concerns pertaining their case sign-up process.
• Coordinate clinic appointments for all new clients.
• Review and process all potential new case leads from clients, law firms, lead companies and clinics.
• Ensure all case intake legal documents are processed, signed, and executed properly.
• Ensure that all phone calls in the Intake Ring Group are routed to the correct point of contact e.g. legal team, attorney, department(s), etc.

Benefits

• Paid Time Off (PTO) plus 8-paid holidays
• Staff and Attorney bonuses
• Medical Benefits (Health, Dental, Vision, STD & LTD, and other medical coverages)
• Group and Optional Life insurance
• 401(k) with company matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed