Legal Director

New Frontier Immigration Law•Phoenix, AZ

14d

About The Position

At New Frontier Immigration Law, we don't just practice law. We fight for freedom, keep families together, and change lives, including our own. We're on a mission to impact 1 million immigrants across the U.S. This isn't just a workplace. It's a movement. We don't hire employees, we recruit people with empathy, grit, and purpose. People who turn "impossible" into "done." If you want to use your legal expertise and leadership skills to ensure every client receives exceptional legal representation and justice, you belong here. Learn more about: New Frontier Immigration Law here Our Core Values here Our Founder & CEO, Hillary Walsh here Immigration Law here Role Objective We're seeking a Legal Director to serve as the firm's senior authority on legal quality, supervision, and professional responsibility. This is a legal leadership position that ensures discipline, consistency, and legal excellence at scale. Our clients trust us with their safety, their families, and their futures, and we take that responsibility seriously. You will own legal standards across the firm, from intake strategy at sign-up through case completion, ensuring that legal work is consistent, defensible, supervised correctly, and aligned with ethical obligations. We are looking for an experienced legal leader who has already run teams inside a law firm environment and can step into ownership immediately. Why This Role Matters At New Frontier Immigration Law, this isn't just legal management. It's legal leadership that protects families. Every standard you set, every attorney you develop, and every ethical safeguard you implement brings families one step closer to freedom and safety. Join us in building a legal practice that delivers excellence, operates with integrity, and creates hope at scale.

Requirements

Active U.S. law license (required)
At least 3 years of experience managing a law firm or entire legal department
Significant hands-on experience across: Removal Defense Humanitarian relief (T Visa, VAWA) Family-based immigration Consular processing
Comfort handling bar complaints, ethics issues, and legal risk decisions
Proven ability to establish and enforce legal standards at scale
Experience conducting performance reviews and managing attorney development

Nice To Haves

Business immigration exposure
Spanish/English bilingual strongly preferred
Experience designing intake quality systems
Background leading legal teams in high-volume practices

Responsibilities

Legal Quality, Standards, and Supervision Define, enforce, and maintain legal quality standards across Removal Defense, Humanitarian cases (T Visa, VAWA), family-based cases, and consular processing
Establish supervision and escalation rules so attorneys and paralegals know when legal judgment is required, when senior review is required, and when work can proceed
Ensure supervision is real, documented, and consistent, not informal or personality-driven
Serve as the firm's legal authority for professional responsibility matters, bar complaints, ethics concerns, and serious legal risk issues
Intake Strategy Oversight Supervise the legal integrity of the intake process to ensure cases are signed with the correct legal strategy, expectations, and risk assessment
Define intake standards and required information
Review escalated intake cases
Audit signed cases for strategy or information gaps
Correct patterns that lead to downstream legal or client issues
Legal Performance Ownership Define legal performance standards in partnership with Operations and own enforcement within the legal team
Set legal performance expectations for attorneys and paralegals
Conduct performance reviews
Manage underperformance
Make promotion, correction, and exit recommendations for legal roles
Team Leadership, Retention, and Culture Own the health of the legal team environment, including attorney and paralegal retention, clarity of expectations, professionalism, and escalation safety
Ensure the legal team operates with respect, accountability, and consistency, especially as volume and complexity increase
Design a legal environment where issues are addressed early and standards are clear
Work with lead attorneys (e.g., Removal Defense Lead, Humanitarian Lead) who handle first-line supervision while you remain the final authority
Client Retention & Dispute Resolution Support client retention through leadership-level de-escalation calls when legal authority is required
Own the legal decision layer of refunds, including defining eligibility standards, reviewing disputed or high-risk cases, and ensuring consistency and documentation
Partner with Operations to ensure processes run efficiently and professionally
Case Closure & Offboarding Governance (5%) Set standards for case closure and client offboarding
Ensure compliance and correct failures to offboard properly
Define coverage protocols and escalation requirements