Legal Content Specialist

Clio

11d • Remote

About The Position

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: We are currently looking for a new Legal Content Specialist to join our Draft team based remotely in the U.S. What your team does: Clio Draft helps legal professionals automate and simplify their document workflows with an extensive online library of standardized U.S. County, State, and Federal court forms, as well as an expanding international presence. In addition to our library of templates, forms and precedents, Clio Draft allows its customers to convert their own custom documents into fillable templates. The Clio Draft Legal Content team develops and maintains the high-quality legal content that powers these workflows by staying in close proximity to our customers to understand their drafting needs and jurisdictional requirements. Our goal is to ensure Clio Draft delivers trusted content that adds value to help our customers draft documents faster and with greater accuracy. What you'll work on: Implementing best practices for developing, organizing, categorizing, and updating a constantly fluctuating digital library containing tens of thousands of court forms, templates, and precedents. Continuing to expand Clio’s legal content footprint across the United States and other jurisdictions through strategic additions and updates to Clio Draft’s library of legal forms, precedents and templates. Working closely with cross-functional partners and external vendors to meet team goals. Applying machine learning and other technologies to streamline our content development pipeline and other operations.

Requirements

• 1+ year of legal experience and/or training at a paralegal or higher level preferred.
• Genuine empathy, strong interpersonal skills and ability to make customers feel appreciated and valued.
• Experience in legal practice management software and familiarity with legal workflows and processes.
• Proactive and self-motivated mindset, constantly thinking outside the box to employ creative solutions where appropriate.
• Ability to work independently and manage multiple priorities in a fast-paced environment while exercising good independent professional judgment, and breaking down complex projects into smaller, more manageable pieces.
• A strong understanding of cloud-based legal technologies together with a demonstrated understanding of the legal industry and the drafting needs of legal professionals.

Responsibilities

• Implementing best practices for developing, organizing, categorizing, and updating a constantly fluctuating digital library containing tens of thousands of court forms, templates, and precedents.
• Continuing to expand Clio’s legal content footprint across the United States and other jurisdictions through strategic additions and updates to Clio Draft’s library of legal forms, precedents and templates.
• Working closely with cross-functional partners and external vendors to meet team goals.
• Applying machine learning and other technologies to streamline our content development pipeline and other operations.
• Initiating and maintaining productive and professional communications with Clio customers about their practice needs and drafting preferences to develop meaningful relationships and maintain close proximity to our customers’ drafting needs, use cases and workflows.
• Developing and maintaining expert skill-levels with Clio Draft, as well as Clio’s suite of other solutions, tools, and integrations.
• Practicing responsible ownership and stewardship of assigned projects, including efficient budgeting of time, proactive expectation setting, documentation of processes, and clear communications.
• Advocating internally for our customers by understanding their needs, nuances, and root causes of their problems.
• Leveraging metrics to drive priorities and measure progress.
• Apply meticulous attention to detail and a strong grasp of drafting workflows to maintain high quality standards across content libraries, ensuring a consistent and seamless customer experience.
• Demonstrated interest in elevating your craft using AI.
• Additional duties as required.

Benefits

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
• Flexible time off policy, with an encouraged 20 days off per year.
• EAP benefits for you and household members, including counseling and online resources
• 401k matching and Child Education Savings
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees