Legal Collections Technician

CNA Insurance • Sioux Falls, SD

1d • Hybrid

About The Position

Under general supervision, the Legal Collections Technician performs collection functions for smaller size accounts, specifically those with premiums less than $5,000.00 that have been referred to legal collections. This role primarily handles nationwide commercial insurance premium exposures and dispute situations where policies have been cancelled due to nonpayment. CNA aims to foster a culture where employees feel valued and are part of something significant, ensuring their full potential is utilized. The company is dedicated to providing reasonable accommodations for qualified individuals with disabilities during the recruitment process. CNA emphasizes individual and collective success, promoting an engaging and challenging culture. They strive to connect various departments and business areas to operate as a cohesive team, serving customers and communities with professionalism and respect. The cornerstone of their business includes dedication to employee engagement, continuous learning, and the open exchange of ideas, which, combined with a customer-centric approach, helps explore new market opportunities and build on success. CNA's distinct values, culture, and financial strength set it apart as an employer. Furthermore, CNA is committed to advancing an inclusive culture that attracts diverse talent, encourages respect and collaboration, and empowers all colleagues to perform their best work. The company maintains a long-standing commitment to the diverse communities it serves, actively contributing to the greater good through partnerships, sustainability initiatives, and collaborative efforts for a better future, highlighting that Corporate Social Responsibility is an enterprise-wide endeavor.

Requirements

• Working knowledge of legal collections methods, systems and related interfaces and claims systems and claims reports.
• Basic knowledge of accounting principles and procedures and cash flow concepts, collateral arrangements, and finance agreements.
• Good understanding of the insurance industry and property casualty products for large commercial clients.
• Excellent communication and customer service skills needed to deal effectively with high profile individuals often regarding sensitive collection issues.
• Ability to work independently with limited supervision.
• Strong attention to detail and ability to prioritize multiple tasks.
• Knowledge of computer applications, including Microsoft Office Suite and other business related software.
• An Associate's Degree (two-year program) or equivalent formal training program.
• Typically a minimum of two years related experience in claims, collections, or accounts receivables.

Responsibilities

• Performs a combination of duties in accordance with departmental guidelines: Pursues collection of past due collections for past due receivable balances of less than $5,000.00.
• Verifies balance and reconciliation numbers for assigned accounts.
• As directed, follows-up with external collection agencies and attorneys to document status of account until the account is resolved or rendered uncollectible.
• May recommend account settlement, write-off, revision, and/or premium re-audit activities as warranted for assigned accounts.
• Maintains detailed file activity documentation through closure of collection efforts.
• Checks external legal fees and contingency fees incurred and submits for payment authorization.
• Reconciles accounts with collection central and source ledger processing systems.

Benefits

• CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees