Legal Collections Supervisor

HOLT•San Antonio, TX

3d•Onsite

About The Position

This position is responsible for successfully managing all 3rd party and legal collections activities related to Financial Services for Holt Group. This role also ensures effective mitigation of losses through timely follow-up, data analysis and strong negotiation. Additionally, the Legal Collections Supervisor creates and maintains monthly, quarterly, and year-end reports related to the outside collections, risk and bad debt. The incumbent in this position is expected to model the following practices daily: Demonstrate alignment with the company's mission and core business values Collaborate with key internal/external resources Participate in ongoing self-development Essential Functions: Develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS) Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission Manages vendor relationships with collection agencies and 3rd party attorneys to ensure performance, cost-effectiveness, and adherence to service-level agreements Collaborates with attorneys to initiate legal action, sign verifications and affidavits, and negotiate settlement agreements Represents Holt in legal proceedings, which may include testifying in arbitrations, depositions, or trial Tracks, monitors, and report on the progress of outsourced collections efforts Tracks and monitors accounts involved in bankruptcy proceedings, including filing proof of claim Conducts legal research to stay updated on debt collection laws, regulations, and industry best practices Collaborates with leadership team, in-house counsel, sales and other departments to resolve issues and make informed decisions Monitors intercompany accounts and work with other departments to clear open balances Identifies and forecasts bad debt and communicate information to management for review and collaborate throughout the collection process Provides support to collections by reviewing requests for credit releases as needed Prepares, reviews & files UCCs according to the requirements of the Uniform Commercial Code Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards Performs other duties as assigned

Requirements

Knowledge of accounting procedures, with an understanding of invoices, statements, account receivables, payables, and various forms of payment remittances
Advanced proficiency in PC software and Microsoft 365 (ex. Excel, PowerPoint, Word, etc.)
Must have strong analytical and organizational skills
Must have excellent communication skills, both written and verbal
Must be accountable and follow through on commitments and act with a clear sense of ownership
Ability to build and strengthen relationships through positive interactions within Holt and with our customers and vendors
Must be self-motivated with the ability to stay focused on achieving targets, whether working independently or partnering with colleagues
Must possess the ability to work well in teams and with colleagues at all levels throughout the organization
Must be capable of working in a fast-paced environment and have the ability to multi-task
Ability to read, write, listen to and understand information and ideas presented through spoken words and sentences
Bachelor’s degree in finance, accounting or business and/or Paralegal certificate preferred
Minimum five years of experience in commercial collections required
Three or more years of experience in a leadership role
Prior experience in legal collections and bankruptcy required

Nice To Haves

Experience with Microsoft Dynamics 365, Power BI, GETPAID, Billtrust and/or Salesforce preferred

Responsibilities

Develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
Manages vendor relationships with collection agencies and 3rd party attorneys to ensure performance, cost-effectiveness, and adherence to service-level agreements
Collaborates with attorneys to initiate legal action, sign verifications and affidavits, and negotiate settlement agreements
Represents Holt in legal proceedings, which may include testifying in arbitrations, depositions, or trial
Tracks, monitors, and report on the progress of outsourced collections efforts
Tracks and monitors accounts involved in bankruptcy proceedings, including filing proof of claim
Conducts legal research to stay updated on debt collection laws, regulations, and industry best practices
Collaborates with leadership team, in-house counsel, sales and other departments to resolve issues and make informed decisions
Monitors intercompany accounts and work with other departments to clear open balances
Identifies and forecasts bad debt and communicate information to management for review and collaborate throughout the collection process
Provides support to collections by reviewing requests for credit releases as needed
Prepares, reviews & files UCCs according to the requirements of the Uniform Commercial Code
Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Performs other duties as assigned