Legal Clinics Clerical Worker/ Intake Specialist

Details•San Diego, CA

21d•$20 - $23

About The Position

This is a full-time, temporary, benefit-based position with an anticipated end date of Dec 31, 2026. The appointment is renewable at the discretion of the University and dependent upon performance and continued funding. The USD Legal Clinics (“Legal Clinics”) are a small to mid-sized law office, providing free legal services in an academic setting to low-income and underserved clients in the San Diego community. Twelve direct client services clinics comprise the Legal Clinics: Appellate, Civil, Education and Disability, Entrepreneurship, Federal Tax, Housing Rights, Immigration, California State Income Tax, California Sales and Use Tax, Veterans, Women’s, and Workers’ Rights. The Legal Clinics Clerical Worker/Intake Specialist provides critical bilingual (fluent in Spanish and English) clerical support for day-to-day operations of the Legal Clinics. The position also supports seventeen clinic professors, four full-time staff attorneys, several legal fellows, and over 150 law students per year.

Requirements

Fluent in Spanish and English (both written and verbal).
High school diploma.
Two years of administrative or legal support experience.
Demonstrated skills in customer service, including problem-solving.
Ability to communicate effectively both in person and in writing.
Willingness and ability to learn new skills.
Excellent attention to detail.
Creativity, initiative, flexibility.
Positive attitude at all times.
Must be able to occasionally work evenings and weekends as needed.
Must be able to occasionally travel as needed.
Successful completion of a pre-employment background check.
Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.

Nice To Haves

Familiarity with computerized case management systems for legal practice.

Responsibilities

Interprets and translates daily for Spanish-speaking callers and clients for the twelve direct client services clinics that comprise the USD Legal Clinics.
Provides interpretation for Spanish-speaking clients at client meetings and other activities for twelve direct client services clinics.
Conducts trainings for students, staff, and professors on Legal Server, the Legal Clinics’ cloud-based case management system.
Trains new law students on Legal Clinics’ standing operating procedures to ease their transition into the work environment.
Provides general office and case support, including managing case files, organizing documents, data entry, and keeping staff updated on the prescreen status.
Coordinates and arranges for client signatures on required documents.
Maintains and reviews client case files in Legal Server, the Legal Clinics’ cloud-based case management system.
Monitors the shared delegated administrative email inbox and routes messages to appropriate staff.
Updates spreadsheets and logs to support internal reporting and case tracking.
Manages high volume of inbound telephone calls and voicemails.
Assist with customer service experience of in-person visitors including clients, law students, and professors in a law firm professional manner.
Interfaces with outside vendors, other USD departments, and the general public.