Intake Coordinator - Cohen Clinics

Centerstone•Fayetteville, NC

About The Position

The Steven A. Cohen Military Family Clinic offers a variety of services to post-9/11 Veterans, Active-Duty Service Members, Reservists, National Guard and their family members. The Master’s Level Intake Coordinator is the point of contact for all potential clients requesting services from the Steven A. Cohen Military Family Clinic at Centerstone. This position is responsible for managing and executing referral screening intake appointments in via in-person, telephonically, or by use of tele-video with post-9/11 Veterans, Active-Duty Service Members, Reservists, National Guard and their family members. The Intake Coordinator will administer and complete appropriate initial paperwork, psychometric screeners, diagnostic assessment, risk screening and health record documentation to support ongoing treatment. The Intake Coordinator will work with a multi-disciplinary team of clinic staff for case assignments, consultations and care coordination. The Master’s Level Intake Coordinator will additionally provide clinical treatment to the military population served via a caseload of clinical cases. Additionally, the Intake Coordinator will provide clinical treatment to post-9/11 Veterans, Active-Duty Service Members, Reservists, National Guard and their family members. The Intake Coordinator will provide evidence-based therapy to individuals, couples, families and groups. The Steven A. Cohen Military Family Clinic has a commitment to training, consultation and proficiency in Cognitive Behavioral Therapy, Cognitive Processing Therapy, and Prolonged Exposure , through which the Intake Coordinator will deliver short-term treatment, targeted treatment. The Intake Coordinator will support the Centerstone Mission, Vision and Values in delivering care that changes people’s lives and is expected to communicate clearly and appropriately; providing excellent customer service. Adherence to applicable policies and procedures is expected. Regular attendance and punctuality is required.

Requirements

Effectively communicate via written, verbal, in person and virtual methods.
Knowledge of and experience working with local social service, public health, and VSO organizations and resources.
Ability to establish and maintain effective working relationships.
Ability to work effectively on multiple tasks and maintain a well-organized work environment.
Ability to maintain confidentiality.
Excellent written and oral communication skills.
Must be highly organized, detail oriented, and reliable.
Ability to work effectively as part of a team and independently.
Capacity for flexibility and adaptability in different work situations.
Ability to work well with diverse populations.
Strong consultative abilities and conflict-resolution skills
Outstanding organizational, interpersonal and communication skills
Outgoing, pleasant, professional manner that clearly represents the mission and goals of the Military Family Clinic at Centerstone
Master’s Degree in Social Work, Sociology, Psychology or related field required.
1+ year’s behavioral health experience required; 3+ years preferred.
2+ years in a customer service focused environment.

Nice To Haves

Understanding of a range of treatment modalities to include child, couples, and family treatment is preferred.
Military background or prior experience in serving the military community and/or veteran administrative organizations preferred.

Responsibilities

Conducts comprehensive in-person, televideo and telephonic intake and referral screeners with post 9/11 Veterans, Active-Duty Service Members, Reservists, National Guard and their family members.
Complete a thorough diagnostic and risk assessment using evidence-based screening measures, and safety plan as appropriate with potential clients reporting risk.
Document detailed intakes in the electronic health records (EHR) system; maintain comprehensive client referral tracking system; prepare reports as requested by the Assistant Director and/or Clinic Director.
Provides appropriate referrals and follow-up as necessary.
Performs and documents patient’s screenings, psychological assessments, progress and referrals for service members, veterans and military family members.
Engages in regular training and consultation to engage in evidence-based, measurement informed care for clients.
Provides individual, couples, groups, and family psychotherapy to clients with a focus on delivering evidence based treatments under supervision of clinical supervisor
Prepares and maintains confidential case records and documentation in the electronic health record.
Ensures confidentiality and controls access to sensitive information.
Collaborates with clinical team to perform risk management and crisis intervention services as necessary.
Develops network of trusted contacts within organizations in which to refer and coordinate care.
Assists veterans and their family members in navigating service providers across multiple systems of care
Attends weekly individual clinical supervision and weekly group clinical/admin supervision and administrative meetings
Provides direct services including treatment for Veterans and their families.
Collaborates and coordinates with the caregiver, physician, clinic director, case management and all other disciplines to provide the best care to patients as needed.
Consults with service providers and community partners on resource-related issues.
Compliance requirement for annual completion of KPI forms