Legal BPO Manager

Career Headhunter LLC • Phoenix, AZ

1d • Remote

About The Position

Liberty Legal Network is a national legal lead generation and attorney-matching platform, connecting thousands of consumers to a network of 3,000+ law firms. The company is scaling fast and is looking for a high-impact operator to own and optimize the engine behind its growth. This role, a Legal BPO Manager, is not a traditional manager position. You will act as the owner of intake operations and vendor performance, driving efficiency, conversion, and scalability. You will lead BPOs, LSOs, and vendor strategy while working directly with Data, Engineering, Law Firm partners, and Executives. The position focuses on owning and optimizing intake operations, vendor performance, and conversion outcomes across high-volume campaigns, with the understanding that better intake leads to better cases and more revenue.

Requirements

• 5+ years managing BPO or outsourced operations
• High-volume lead intake or call center experience
• Proven ability to improve conversion and efficiency
• Strong data-driven decision making
• Vendor management and negotiation experience
• Cross-functional collaboration skills

Nice To Haves

• Legal intake, personal injury, or mass tort experience
• Experience with law firms or legal networks
• Revenue operations or performance marketing background

Responsibilities

• Manage BPO and LSO vendors handling inbound legal leads
• Ensure rapid response times and high-quality intake execution
• Monitor SLAs, QA standards, and compliance
• Improve lead-to-case conversion rates
• Identify inefficiencies and reduce lead leakage
• Evaluate, onboard, and replace vendors
• Collaborate with data teams to track KPIs
• Work with development teams on systems and automation
• Align with law firm stakeholders and executives

Benefits

• Performance Incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed