Legal AI and Innovation Training Manager

Ropes & Gray • Boston, MA

17d • Hybrid

About The Position

The Legal AI and Innovation Training Manager will play a pivotal role in advancing the firm’s strategic integration of artificial intelligence and knowledge management technologies. Reporting to the Director of Legal Knowledge Management, this position will design, develop, and deliver comprehensive training and adoption programs that enable attorneys and business support professionals to leverage AI‑powered tools and knowledge management systems in service of excellence and enhanced client delivery. This is an exceptional opportunity for a dynamic professional to shape the firm’s approach to AI enablement during a period of significant technological transformation. The successful candidate will work collaboratively with Knowledge Management attorneys, Legal Technology Leads, Practice Group leaders, Practice Technology, Tech Innovation, IT Training, and Professional Development to drive meaningful adoption and sustained behavior change across all levels of the organization.

Requirements

• Bachelor’s degree required, and J.D. strongly preferred.
• Five or more years of progressive experience in legal training, legal technology, professional development, or knowledge management, preferably within a law firm, professional services firm, or legal technology environment.
• Credible presenter and facilitator who engages diverse audiences across levels and builds trust with attorneys and professional staff.
• Clear, persuasive communicator who translates complex technical concepts for non‑technical stakeholders.
• Program and project management expertise that leads multi‑stream initiatives with competing priorities and drives change and technology adoption.
• Deep knowledge of law firm operations, attorney workflows, and legal practice management.
• Hands‑on experience with AI tools, including generative AI, legal research AI, and document automation.

Nice To Haves

• Experience in an Am Law 100 or comparable sophisticated law firm environment.
• Formal training in instructional design, adult learning theory, and, or educational technology.
• Technical writing and documentation development experience.
• Experience with learning management systems and training delivery platforms.
• Experience with e‑learning design tools such as Adobe Captivate or Articulate 360 to create interactive on‑demand courses.
• Understanding of legal ethics and professional responsibility considerations related to AI applications in legal practice.
• Demonstrated success building training programs or initiatives from inception through full implementation.

Responsibilities

• Design and run firm‑wide AI and knowledge management training with role‑based paths for attorneys, paralegals, and business teams.
• Create concise, practical materials—guides, videos, quick references, and hands‑on workshops—using proven instructional design and adult learning approaches.
• Lead engaging in‑person and virtual sessions tailored to Practice Groups and business support departments and provide focused coaching for partners and senior leaders.
• Maintain the training portal and searchable knowledge base, and document best practices, workflows, and real‑world use cases.
• Define metrics, assessments, and certification standards to measure competence, demonstrate impact, and drive continuous improvement.
• Keep content aligned with the latest legal AI developments, firm policies, ethical rules, and professional responsibilities.
• Partner with Practice Group AI Champions, Knowledge Management attorneys, and Technology Leads to identify training needs, knowledge gaps, and opportunities to embed AI into workflows.
• Collaborate with Practice Technology, Tech Innovation, IT, and Legal Technology teams to understand technical capabilities, limitations, and product roadmaps.
• Serve as the principal training partner to Knowledge Management and Technology teams, addressing training inquiries and supporting implementation.
• Gather and synthesize user feedback through surveys, focus groups, and consultations to set learning priorities and drive continuous improvement.
• Customize training and resources to fit specific Practice Group workflows and requirements.
• Build, manage, and develop a high‑performing training team focused on AI and knowledge management adoption.
• Set clear goals, priorities, and performance expectations, and provide regular coaching and development.
• Foster a collaborative culture that values innovation, accountability, and excellent service.
• Manage workload, resources, and project assignments to deliver training consistently across multiple initiatives.
• Drive firm‑wide adoption of AI and knowledge tools through targeted change‑management plans, communications, and ongoing support, including office hours, forums, and just‑in-time help.
• Promote a culture of innovation and continuous learning through sustained engagement and partnership with Professional Development, IT Training, and other training groups.
• Partner with Practice Technology before and after rollouts to translate technical features into timely, practical training, differentiate training from technical support, and route user feedback to inform configurations and vendor discussions.

Benefits

• Ropes & Gray is proud to offer a comprehensive Total Rewards package to our business support team members.
• The firm also offers comprehensive health and well-being benefits, personal and professional development, career growth opportunities and a collegial and supportive culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees