Legacy Center Front Desk Manager
About The Position
Oversee all desk operations and supervise desk staff during scheduled shifts. Assist patrons and guest in their health and fitness as well as recreational needs. Direct and delegate tasks as needed to staff. Assist building managers in facility operations if applicable during shift. Money handling and shift till reconciliation, hourly building inspection, handling patron concerns/complaints. Light cleaning and maintenance. Closing the building depending on shift. Every manager is required to work 1 weekend (Friday or Saturday) shift a week. Oversee one desk task assigned to all managers (to be determined upon hiring, other tasks as determined by management). Working knowledge of all programs and facility operations is a plus. Enforce all front desk, building and Lehi City Policies and Procedures. Required remote Teams Staff Meeting every other Thursdays at 4pm. Must be able to sit and stand for long periods of time.
Requirements
- High School graduate or equivalent
- Excellent Customer Service skills
- Responsible, self-motivated individual
- Ability to stay calm in mildly stressful situations
- Able to learn and adapt quickly due to constant program and procedures changes
- Excel in a team environment and in solitary tasks
- Be able to stand or sit for long periods of time
Nice To Haves
- Previous manager and customer service experience
- Working knowledge of all programs and facility operations
Responsibilities
- Oversee desk operations
- Supervise desk staff during scheduled shifts
- Assist patrons and guests in their health, fitness, and recreational needs
- Direct and delegate tasks to staff
- Assist building managers in facility operations
- Handle money and shift till reconciliation
- Perform hourly building inspections
- Handle patron concerns/complaints
- Perform light cleaning and maintenance
- Close the building depending on shift
- Work 1 weekend (Friday or Saturday) shift a week
- Oversee one desk task assigned to all managers
- Enforce all front desk, building and Lehi City Policies and Procedures
- Attend required remote Teams Staff Meeting
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What This Job Offers
Job Type
Part-time
Career Level
Manager
Industry
Executive, Legislative, and Other General Government Support
Education Level
High school or GED
