Leeward Market Barista

Corporate Office•Fort Lauderdale, FL

6d•Onsite

About The Position

The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1850 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel will also have over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views. To maintain the highest standards possible for the guest by providing quick, efficient, and professional service to ensure satisfaction. Restock merchandise, keep Leeward Market clean and ensure guest satisfaction.

Requirements

Minimum 1-year customer service experience; in food/beverage and/or retail environment
Previous cash handling and custo mer service experience
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers
Ability to accurately and efficiently input information into MICROS
Ability to handle stressful situations, while maintaining a calm and welcoming demeanor
Ability to work cohesively with co-workers both within and outside of your department
Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment
Must become familiar with all products and methods including Coffee, Espresso, Specialty Drinks and Retail Items
Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance
Stand, walk or sit for an extended period or for an entire work shift
Requires repetitive motion, with consistent use of hands and arms

Nice To Haves

Previous coffee house and/or hotel experience preferred

Responsibilities

Prepare, and serve food and beverage offerings within a coffee house setting
Must be able to communicate effectively with guests and associates
Must represent Omni standards when handling guest complaints and issues
Must remain professional in all situations
Must be willing to work in stressful, high-pressure situations
Understand and follow proper uniform and grooming standards
Ensure that the lobby public areas are maintained
Assist with monthly inventory , if necessary
Maintain a clean work space throughout entire shift
Follow proper procedure s regarding tendering transactions
Maintain a cash bank , and adhere to cash handling procedures
Responsible for accuracy of guest room numbers for room charges
Collaborate with other departments to ensure guest needs are satisfied
Adhere to proper food handling procedures
Proper knowledge of equipment use and safety procedures
Adhere to all policies regarding employee purchases and discount standards
Follow proper procedures for all logs, receipts and returns
Follow proper procedures for accepting credit card s and checks
Ensure each beverage is consistently prepared and served by Omni standards
Proactively work to seek out ways in which to improve the experience for our guests