Leave of Absence Specialist

Wawa, Inc.•Media, PA

28d

About The Position

The Leave of Absence Specialist is responsible for delivering first class case management to Wawa Associates experiencing a leave event. This role manages the day to day processes pertaining to all paid and unpaid leave transactions, as well as, the management of accommodations and restrictions and return to work procedures.

Requirements

Working knowledge of ADA and FMLA regulations, as well as, state regulations pertaining to paid and unpaid leaves of absence.
Self-motivated with independent critical thinking and problem-solving skills.
High volume customer service experience
Excellent written and verbal communication skills tailored to a diverse audience
Ability to function in a fast paced, high pressure work environment.
Strong capacity to balance associate advocacy with risk and compliance
High School Diploma or Equivalent
2 - 5 years' experience in absence management
Comprehensive knowledge of HR Leave laws, ADAAA and applicable state/federal regulations

Nice To Haves

CLMS, CPDM or other relevant certification preferred

Responsibilities

Consult with and advise associates regarding eligibility and qualification requirements for leave of absence and/or accommodation requests.
Work with both Corporate and Operations leaders to ensure deep understanding of the leave of absence process and compliance requirements.
Responsible for timely tracking of initial requests, appropriate documentation and utilization of approved time off.
Maintain close contact with associates and managers regarding duration, return to work and extensions of leave when applicable.
Collect and coordinate critical data requests as needed to support Wawa in its compliance matters and in defense of legal matters.
Collaborate with Operations Leaders and Associate Relations by providing information to support employment decisions subsequent to leave exhaustion.
Report all escalations and collaborate with the LOA Lead as necessary regarding high risk claims and cases.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume