Leave of Absence Program Specialist

Discord•San Francisco, CA

41d

About The Position

The Total Rewards team at Discord is looking for a Leave of Absence (LOA) Program Specialist to champion our leave experience for Discordians across the U.S., Canada, and the Netherlands. You'll manage the day-to-day operations of our LOA programs, support our people with care and empathy, and help shape the systems and policies that make our leave experience seamless. This role combines hands-on administration, process improvement, and vendor partnership management - ensuring employees feel supported during some of the most important moments in their lives. You'll work cross-functionally with Payroll, People Systems, People Partners, Legal, and our external vendor (Tilt) to keep every leave process running smoothly. This role reports into the HR Compliance Manager. This is a 9-month temporary full-time employee (TFTE) position with potential to extend. You'll be paid as a W2 employee with salary and benefits. Candidates must reside in or be willing to relocate to the San Francisco Bay Area (Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma counties). Relocation assistance may be available. The hired candidate must be available to work West Coast business hours.

Requirements

2-3+ years of experience managing leave of absence and/or benefits programs in a fast-paced environment.
Strong understanding of federal and state leave laws (FMLA, CFRA, ADA/FEHA) and short-term disability processes.
Experience thriving in fast-paced, evolving startup/scale-up environments (Series A-C stage companies). You're comfortable with ambiguity and building structure rather than working within fully established corporate processes.
Exceptional communication skills - able to explain complex policies clearly and empathetically.
High attention to detail, organization, and confidentiality.
Experience handling multiple systems and stakeholders with efficiency and calm.
A love for process improvement and creating clear, human-centered experiences.

Nice To Haves

Experience with Workday, Zendesk, Notion, Tilt, or CultureAmp
Familiarity with LOA Payroll administration or HRIS integrations
Knowledge of global leave frameworks, particularly in Canada and the Netherlands

Responsibilities

Manage day-to-day LOA operations, including responding to employee inquiries and concerns via Zendesk, Discord, and email.
Process Workday leave requests and ensure timely coordination with Tilt, Payroll, and People Partners.
Oversee requests related to SNOO rentals and baby box shipments.
Manage internal leave requests (sabbaticals, personal leaves, etc.) and maintain the LOA Asana board (to be phased out).
Ensure employees have clear and accurate guidance on policies, pay, benefits continuation, and return-to-work processes.
Serve as the primary relationship owner with our LOA vendor, Tilt.
Draft and distribute our monthly Discord Digest (LOA communications and updates).
Partner with People Systems to develop and enhance Workday LOA tools (dashboards, automations, and reporting).
Launch and analyze biannual LOA experience surveys to measure and improve employee satisfaction.
Maintain and regularly update LOA-related standard operating procedure, Notion pages, and manager/employee resources.
Partner with Learning & Development to design and deliver LOA-related training for employees and managers.
Analyze LOA data and provide summary of leave trends to management.
Prepare and audit biweekly LOA pay files to ensure accuracy and timeliness.
Partner with Payroll to troubleshoot discrepancies and confirm correct pay continuation.
Maintain internal standard operating procedures documenting LOA payroll processes.
Act as the subject-matter expert (SME) for LOA-related policies, including U.S., Canada, and Netherlands programs.
Draft, maintain, and communicate updates to internal LOA policies in partnership with Compliance and Legal.
Collaborate with the HR Compliance Lead on regulatory reviews and policy alignment across geographies.