Leave & Disability Claims Consultant

Voya Financial • Minneapolis, MN

3d • Hybrid

About The Position

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now Get to Know the Opportunity: Primarily engaged either in the processing of our most complex Leave and Disability claims or in project work that supports departmental initiatives. May assist with distribution/ redistribution of work for claims team. Reviews complex claims and/or related situations. Make decisions that may require deviating from normal guidelines. Must use discretion in decision-making ranging from contract interpretation to benefit amounts to be paid. Actively suggests and operationalizes adjustments to standard work as the need arises.

Requirements

• High School Diploma or Equivalent
• 2-3 years’ experience Leave and Disability claims systems and practices
• Manages a small caseload of complex claims.
• Proven analytical and problem-solving skills and attention to detail
• Demonstrated leadership skills
• Excellent interpersonal and negotiation skills
• Excellent written and oral communication skills
• Strong ability to influence and motivate others, to include across departments, to solution for shared customers
• Previous experience in process or system improvement projects
• Ability to manage multiple projects and initiatives simultaneously
• If engaged in production work: capacity to prioritize and help balance large workloads across staff

Nice To Haves

• Bachelor’s Degree
• #LI-IB1

Responsibilities

• Participation in Claims-specific or multi-departmental project work as assigned. may be expected to facilitate or act as project manager on smaller-scale initiatives.
• Review complex claims and/or situations and make informed decisions that may require deviation from normal guidelines and/or judgement in providing direction to other analysts or business units
• Responsible for providing direction, developing, training, and mentoring less experienced claims staff, including completing audits and providing feedback
• May be responsible for managing work queues for assigned team(s), providing direction, prioritization, and reassignment where needed to meet agreements and customer expectations
• Ensures claim controls for KRI, appeal, and general claim handling agreements are followed. This includes but is not limited to process confirms, reporting team misses, second reviews, and monitoring suspense accounts for accurate claim processing and appropriate financial reporting
• Assists or leads team in developing and implementing improvement processes
• Refer cases to legal and/or may represent company in legal matters surrounding claims decisions
• Other duties and projects as assigned.

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED